Revision 18-2; Effective June 8, 2018



17100 Information Letters and Reporting

Revision 18-2; Effective June 8, 2018


Home and Community-based Services (HCS) and Texas Home Living (TxHmL) providers are required to report critical incidents and any death of an HCS or TxHmL participant to the Texas Health and Human Services Commission. The following information letters discuss these requirements:
Information Letter No. 15-25, Revisions to Critical Incident Reporting Requirements
Information Letter No. 15-26, Revisions to Critical Incident Reporting Requirements


Critical Incident Reporting Section in Client Assignment and Registration (CARE) System User’s Guide

Critical Incidents must be entered in the CARE system. The following provides detailed instructions for entering this data:

Critical Incident Data Reporting for Home and Community-based Services PDF

Note: The CARE User's Guide is only available to those with access to the CARE system.


Information Letter Regarding Reporting Deaths

Providers are required to report the death of an individual receiving HCS or TxHmL services to HHSC by the end of the next business day following the death or the program provider’s learning of the death on Form 8493, Notification Regarding a Death in HCS, TxHmL and DBMD Programs. The information letter regarding reporting deaths is Information Letter No. 12-28, Notification of the Death of an Individual.