During the intake process providers must familiarize the participant with the services that the participant has selected. Provider must have participant sign an acknowledgement form and place it in the participant’s file. Familiarizing the participant shall include but is not limited to:

  • explaining the physical arrangements;
  • explaining the provider’s expectations of the participant (such as expectations for attendance and hygiene);
  • explaining the processes for reporting grievances and complaints; and
  • discussing what the participant may expect to receive from the CRS program.