If you think the consumer would benefit from additional equipment, software, or training, state this in your report, but do not discuss it with the consumer. Doing so can set up unrealistic expectations for the consumer.

If you notice performance issues such as a consumer’s unfamiliarity with the keyboard or inability to grasp required concepts, contact the counselor or EAS immediately.

If the consumer becomes belligerent or abusive, leave the training site immediately and contact the counselor or EAS.