To notify clients that HHSC is unable to resolve a discrepancy between the Social Security number (SSN) information on TIERS records and Social Security Administration (SSA) records. The discrepancy is caused by:
- a difference in names;
- a difference in birthdates; or
- a difference in gender.
The Texas Integrated Eligibility Redesign System (TIERS) generated RG-83 when staff are unable validate a recipient’s SSN when processing clear Alert 268, Social Security Administration Unable to Verify SSN (RG-83) or Alert 269, Duplicate SSN for Individual Number.
TIERS pre-populates the form with the name and address.
- The form is only generated by TIERS and is mailed to the clients.
- Staff may reprint the form if a household requests a copy from TIERS History Correspondence.
- TIERS will not allow staff to generate the form in Manual Correspondence.
TIERS maintains a copy of the form in History Correspondence.