D-1910, CHIP Complaint Process

Revision 16-2; Effective April 1, 2016

CHIP, CHIP Perinatal

Households may call 2-1-1 to report complaints regarding:

• a delay in processing a CHIP application,
• rude treatment by customer service staff,
• a gap in coverage after Medicaid denial, or
• the income used to determine the household's enrollment fee.

To report a delay in the CHIP enrollment process or complaints regarding plan selection, cost sharing and/or amount of the enrollment fee, households may contact the Enrollment Broker at 1-800-964-2777.

If a household is not satisfied with the response it received, the household must submit the issues in writing to:

Health and Human Services Commission
Attention: Complaint Department
P.O. Box 149027
Austin, TX 78714-9027