C-870, Other Systems | Texas Health and Human Services

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C—871 Wire Third-Party Query (WTPY)

Revision 15-4; Effective October 1, 2015

All Programs

WTPY is an SSA automated system that verifies Social Security benefits, SSI, 40 quarters information and citizenship verification for Medicaid. WTPY is a Windows application. Staff obtain information by using the individual's name, SSN or Social Security claim number (SSCN) (not applicable for Medicaid citizenship verification), and DOB. If staff transmit the request by 2:30 p.m., the response is received the following business day. If staff transmit the request after 2:30 p.m., the response is delayed one additional day.

When an inquiry match occurs, the response provides all available benefit information. If the individual has entitlement under more than one SSCN, those SSCNs and benefits are identified. Staff may have to submit separate inquiries to obtain data related to those claims.

The WTPY system provides the following types of responses:

Standard Response: individual name, DOB, verified SSN, and error messages regarding any discrepancies between inquiry and response match.
Title II (Retirement, Survivors and Disability Insurance [RSDI]): individual demographics, enrollment in Medicare Part A and/or Part B, supplementary medical income benefits (SMIB) premium deduction, benefit amounts and dates, unearned income, disability onset dates, etc.
Title XVI (SSI): individual demographics, Medicaid, SSI payment history, benefit amount, payment status code, and resource and earned income leads, etc.
40 Quarters: Use to verify quarters for legal permanent residents, their spouse or parents. Response provides employment history, coverage of quarters, and the type of income the individual has received during that period (wages, agricultural, self-employment, etc.). Note: Response time for this data is within two days of transmittal.
Medicaid Citizenship Verification: Use to verify SSN and citizenship for Medicaid applicants. Response codes of A or C indicate citizenship is verified. However, response code C means there is an indication of death. If this response code is received, treat this as a report of change using policy in B-600, Changes. Response codes of B or D or any other error code indicate citizenship is not verified. If one of these responses is received, follow the steps outlined in A-351.2, Using State Online Query (SOLQ) or Wire Third-Party Query (WTPY) to Verify Citizenship.

C—872 Accessing Wire Third-Party Query (WTPY)

Revision 22-4; Effective Oct. 1, 2022

All Programs

Request access to WTPY using the HHS Enterprise Portal.

To access the system:

Double click the LONG-TERM CARE or WTPY icon or hhsportal.hhs.state.tx.us. The sign-on screen appears.
Enter employee's username and password.
Click on Logon or press Enter.
Click on Logout to close the WTPY system.

You must change your password every 90 days, or the system automatically revokes your access.

The WTPY Reference Guide provides details about menus, screen and data field references for all SSA response screens.

C—873 Texas Works Automated Systems Problem Reporting Guide

Revision 13-4; Effective October 1, 2013

All Programs

Texas Works Automated Systems Problem Reporting Guide - IEE/TIERS Technical Help Desk

1-800-214-4175 (Option 1)
8 am to 8 pm CST, Monday - Friday

For all TIERS or State Portal-related issues, call 1-800-214-4175 (Option 1)

For Problems With	Examples of problems the Help Desk handles
Security	Security, permissions or lockout problems for TIERS and State Portal only
Management Reports	TIERS and DataMart report problems Prepare to have the following information available: State Portal User ID Office or cubicle number (desk location) Supervisor's name and phone number Full computer name Report number trying to view Screens within the report attempting to view Exact steps attempting to make TIERS Case number (if applicable)
TIERS	Application problems System availability Errors messages and functionality issues Prepare to have the following information available: Contact name Contact employee ID Contact phone number Contact email address Last time access TIERS Office/region ART name ART phone number ART email address Alt contact/supervisor name Alt contact/supervisor phone number Alt contact/supervisor email address Case name Case number Individual number (if problem is specific to an individual) EDG number and EDG name (if specific to an EDG) Current case mode Programs URL of site Number of people having this issue Description of the error or issue Be prepared to email screen shot when reporting an error Note: Individuals call 2-1-1 for issues with the Self-Service Portal.
Caller Contact Information	Contact information (phone number, email address, office/cubicle number, street address) Supervisor's contact information (full name, phone number, email address)
Error	Exact error message and sequence of events leading to problem Detailed description of the problem Application type (application, redetermination) Specific screen in TIERS/State Portal the error is or was on prior to the error message Note: Make a screen shot of error message and be prepared to email screen shot as a Microsoft Word attachment.
Impact	Identify impact as: Affects multiple advisors, programs or cases. Prevents staff from continuing their work. Single person impacted. Note: Have specific examples of others impacted.

Note: Contact your local help desk to report non-TIERS and non-State Portal related issues

Problem Reporting Via Email IEE_Help@HHSC.state.tx.us

For Problems With	Examples of problems the Help Desk handles
Security	Report all security or password-related issues by calling the IEE/TIERS Technical Help Desk.
Management Reports	TIERS and DataMart report problems Prepare the same information as required above. Note: Make a screen shot of the error message and attach it to the email as a Microsoft Word document.
TIERS	Application problems System availability Errors messages and functionality issues Make a screen shot of the error message and attach it to an email as a Microsoft Word document. Note: It is highly recommended to report TIERS-related issues using the TIERS Application Support Email Ticket Submission at http://hhscx.hhsc.state.tx.us/tech/CS/TIERS%20Template%202013%20(revised%202013-02-13-1910).pdf in a secure email.
State Portal	Application problems System availability Error messages and functionality issues Provide the same information as required above. Note: Make a screen shot of the error message and attach it to an email as a Microsoft Word document.
Self-Service Portal	Application problems System availability Error messages and functionality issues Provide the same information as required above. Notes: Make a screen shot of the error message and attach it to an email as a Microsoft Word document. Individuals call 2-1-1 for issues with the Self-Service Portal.
Error	When describing your error or issue: Explain the exact error message and sequence of events relating to the problem Include a detailed description of the problem Include the Application type (application, redetermination) Identify the specific screen in Self-Service Portal/State Portal the error is on or was on prior to the error message
Impact	Identify impact as: Affects multiple advisors, programs or cases Prevents staff from continuing their work Single person impacted Note: Have specific examples of others impacted.