B-890, Documentation Requirements

Revision 13-3; Effective July 1, 2013


Advisors are required to document

  • why the household is entitled to restored benefits;
  • the month the loss of benefits began;
  • the time frames for benefits owed;
  • computations;
  • if there is a claim against the household; and
  • the amount of restoration approved if the household has an offset.

Note: The documentation requirements will be met if appropriate entries are made on the Restored Benefits Details page or Request Manual Issuance page.

Document in the case record the:

  • request for restored benefits;
  • justification to deny the request; and
  • date according to B-850, Disputed Benefits.


Related Policy

Documentation, C-940
The Texas Works Documentation Guide