B-740, Texas Works Responsibilities

Revision 23-1; Effective Jan. 1, 2023

All Programs

Texas Works staff:

• identify overpayments;
• enter all agency error, inadvertent household error or misunderstanding, and fraud overpayment referrals using ASOIG or the TIERS referral interface, within 30 days of the date a potential overpayment is identified;
• process fair hearing requests about claims establishment or collection using the TIERS interface; and
• forward any payments or warrants received at the local office, along with a copy of Form H4100, Money Receipt, within 24 hours of receipt to:
  
  Texas Health and Human Services Commission
  Fiscal Management Services
  ARTS Billing
  P.O. Box 149055
  Austin, TX 78714-9055

The Accounts Receivable Tracking System (ARTS) is administered by FMS staff who monitor and process payments from people who receive HHSC services. The ARTS Hotline number is 800-666-8531.

B—741 Texas Works Action on Agency Errors

Revision 11-1; Effective January 1, 2011

TANF and SNAP

When an agency error overpayment occurs, Texas Works staff:

• correct the ongoing benefits, as needed, using adverse action procedures; and
• enter an electronic overpayment referral using ASOIG or the TIERS referral interface within 30 days of the date a claim is identified.

Note: See B-770, Filing an Overpayment Referral, for instructions about how to complete and send an overpayment referral.

B—742 Texas Works Action on an Inadvertent Household Error/Misunderstanding or Intentional Program Violation (IPV)

Revision 15-4; Effective October 1, 2015

All Programs

When an overpayment is due to an inadvertent household error/misunderstanding or a potential IPV, Texas Works staff:

• correct the ongoing benefits, as needed, using adverse action procedures; and
• enter an overpayment referral using ASOIG or the TIERS interface within 30 days of the date a claim is identified.

Note: See B-770, Filing an Overpayment Referral, for instructions about how to complete and send an overpayment referral.

When an alien and the alien's sponsor are liable for an overpayment, both individuals are referred to the OIG.

The alien and the alien's sponsor are not referred for an overpayment claim if the sponsor also receives benefits in the same program in which the alien’s overpayment occurred.