Revision 21-4; Effective October 1, 2021

TANF and SNAP

Follow the procedures in this section for households with special needs.

Related Policy

Drug and Alcohol Treatment (D&A) or Group Living Arrangement (GLA) Facilities, B-440
Residents in Family Violence Shelters, B-450
Prepared Meal Services, B-460

B—241 Reserved for Future Use

Revision 21-4; Effective October 1, 2021

B—242 Reserved for Future Use

Revision 21-4; Effective October 1, 2021

B—243 Centralized Benefit Services (CBS) Cases

Revision 21-4; Effective October 1, 2021

SNAP

Local office staff must not attempt to:

  • issue benefits on a CBS case;
  • make other changes to a CBS case; or
  • make changes to any biographical data on a CBS case.

When local office staff dispose a case that has a SNAP-Supplemental Security Income (SNAP-SSI) or SNAP-Combined Application Project (SNAP-CAP) EDG, TIERS will not allow the disposal of the CBS EDG. A task is generated for CBS staff to dispose the CBS EDG on the same day.

Related Policy

Personal Identification Number (PIN) Selection, B-234
Lone Star Card Replacement, B-235
PIN Replacement, B-236

B—243.1 Centralized Benefit Services (CBS) Case Changes

Revision 22-3; Effective July 1, 2022

SNAP

Regional office staff must not attempt to:

  • issue benefits on a CBS case;
  • make other changes to a CBS case; or
  • make changes to the biographical data of a CBS case.

When regional staff dispose a case with an associated SNAP-Combined Application Project (SNAP-CAP) EDG, TIERS does not allow regional staff to dispose the CBS EDG. A TLM task generates for CBS staff to dispose the CBS EDG on the same day. If the person loses SSI benefits, the EDG is no longer considered a SNAP-CAP EDG and non-CBS staff can dispose the case action.

B—244 Homeless

Revision 21-4; Effective October 1, 2021

TANF and SNAP

Staff must advise homeless households to come to the local office if they require a Lone Star Card or PIN issuance or replacement.

SNAP

Homeless households may use SNAP benefits to purchase prepared meals.

Related Policy

Prepared Meal Services, B-460

B—245 SNAP Applications Filed with the Social Security Administration (SSA)

Revision 21-4; Effective October 1, 2021

SNAP

Staff must follow procedures for phone interviews.

Related Policy

Applicants Interviewed by Phone, B-233.2.2