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Revision 21-4; Effective October 1, 2021
TANF and SNAP
Follow the procedures in this section for households with special needs.
Related Policy
Drug and Alcohol Treatment (D&A) or Group Living Arrangement (GLA) Facilities, B-440
Residents in Family Violence Shelters, B-450
Prepared Meal Services, B-460
B—241 Reserved for Future Use
Revision 21-4; Effective October 1, 2021
B—242 Reserved for Future Use
Revision 21-4; Effective October 1, 2021
B—243 Centralized Benefit Services (CBS) Cases
Revision 21-4; Effective October 1, 2021
SNAP
Local office staff must not attempt to:
- issue benefits on a CBS case;
- make other changes to a CBS case; or
- make changes to any biographical data on a CBS case.
When local office staff dispose a case that has a SNAP-Supplemental Security Income (SNAP-SSI) or SNAP-Combined Application Project (SNAP-CAP) EDG, TIERS will not allow the disposal of the CBS EDG. A task is generated for CBS staff to dispose the CBS EDG on the same day.
Related Policy
Personal Identification Number (PIN) Selection, B-234
Lone Star Card Replacement, B-235
PIN Replacement, B-236
B—243.1 Centralized Benefit Services (CBS) Case Changes
Revision 22-3; Effective July 1, 2022
SNAP
Regional office staff must not attempt to:
- issue benefits on a CBS case;
- make other changes to a CBS case; or
- make changes to the biographical data of a CBS case.
When regional staff dispose a case with an associated SNAP-Combined Application Project (SNAP-CAP) EDG, TIERS does not allow regional staff to dispose the CBS EDG. A TLM task generates for CBS staff to dispose the CBS EDG on the same day. If the person loses SSI benefits, the EDG is no longer considered a SNAP-CAP EDG and non-CBS staff can dispose the case action.
B—244 Homeless
Revision 21-4; Effective October 1, 2021
TANF and SNAP
Staff must advise homeless households to come to the local office if they require a Lone Star Card or PIN issuance or replacement.
SNAP
Homeless households may use SNAP benefits to purchase prepared meals.
Related Policy
Prepared Meal Services, B-460
B—245 SNAP Applications Filed with the Social Security Administration (SSA)
Revision 21-4; Effective October 1, 2021
SNAP
Staff must follow procedures for phone interviews.
Related Policy
Applicants Interviewed by Phone, B-233.2.2