B-150, Avoiding Invalid Denials Related to Missing Information and Missed Appointments

Revision 15-4; Effective October 1, 2015

All Programs

Staff must ensure that correspondence is sent to the individual's current address. This requires updating the address in the system if the individual has reported a new address on an application form or a change of address is pending in the Task List Manager or TIERS.

Staff should make two telephone call attempts at least 10 minutes apart during the appointed time frame listed on Form H1830-I, Interview Notice (Applications or Reviews), before determining a telephone interview is a missed appointment. Advisors must document the times and dates of the attempted telephone calls on the Appointment – Details page.

An EDG is denied for failure to furnish information only if:

  • the due date on Form H1020, Request for Information or Action, has expired;
  • the information was requested on Form H1020; and
  • there is confirmation that the requested information is not in the office (front desk, mail room, fax machine, etc.) or imaged and available through the State Portal. Follow local procedures for locating submitted verifications.

An EDG is not denied for missed appointment if:

  • a second appointment has already been scheduled;
  • the denial is before the final due date on Form H1020 for applications and timely redeterminations;
  • the agency failed to make the telephone call for a telephone interview or failed to call within the specified time listed on Form H1830-I; and
  • the individual files another application after missing the initial appointment. Treat the new application as a request to reschedule a missed appointment. Reschedule a timely redetermination appointment before the end of the certification period, if possible. If there are no appointment slots available, schedule the second appointment no later than the 15th day of the following month.

SNAP Denial Reminders