Revision 15-4; Effective October 1, 2015  

All Programs

If the advisor receives a request for information which cannot be released, the advisor must inform the person requesting the information about the confidentiality of case records based on federal and state laws.

If the advisor receives a subpoena to appear in court with an individual's record, the advisor must notify the supervisor about the hearing. The advisor must take the case record and appear in court. When asked to disclose information from the case record, the advisor must ask the judge to be excused from disclosing information because of the laws concerning confidentiality. The advisor must abide by the judge's ruling.

B—1241 Destruction of Confidential Material

Revision 07-3; Effective July 1, 2007  

Confidential material that includes identifying information such as name, address or Social Security number must be disposed of according to local office procedures.