An official State of Texas website.
Revision 15-4; Effective October 1, 2015
All Programs
A request for a hearing is a clear expression, oral or written, by the household or its representative that indicates that the household wishes to appeal a decision. The freedom to make a request for a hearing must not be limited or interfered with in any way.
If any member of a household or the household's representative expresses dissatisfaction with a decision regarding benefits or services, the advisor takes the following actions:
- Explain the basis for the decision and the applicable policies;
- Provide the household an opportunity to have a conference with the supervisor;
- Provide the household an opportunity to request a fair hearing;
- Provide the individual with copies of all documents before the hearing that will be entered into evidence during the fair hearing; and
- Consult with the supervisor if the individual requests information the advisor considers confidential. Note: The individual is entitled to any information that was used to determine suspension, reduction or termination of benefits. See B-1210, Disclosure of Information, for information that is considered to be confidential.
The household or the household's representative must make a request to withdraw an appeal in writing. Staff must fax the written withdrawal request to the designated hearings office. If a written withdrawal request is not obtained, staff must notify the hearings officer via email. If email is not an option, staff must notify the hearings officer via fax or phone.
SNAP
If the household requests a conference with the supervisor after a denial for expedited service, the advisor must schedule the conference within two workdays of the request, unless the household prefers a later date. The advisor must document that the household requested a later date.