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Revision 20-2; Effective April 1, 2020
All Programs except TA 31, TP 32, TP 33, TP 34, TP 35, TP 36 and TP 45
Verify that a household member applied for a SSN when the applicant cannot provide an SSN. Refer to A-410, General Policy, for applicable exceptions, by program.
SSNs are verified through:
- State Online Query (SOLQ) being invoked during Data Collection. Verification of an SSN via this process is identified in both the Individual Household Summary page with a checkmark in the box by the person’s SSN and a checkmark in the Validated by SSA checkbox on either the Data Collection/Add New Individual page, the Modify Non File Cleared Individual page, or the Edit Existing Individual page.
- The monthly SSA interface. Verification of an SSN via this process is identified in the Individual Summary Page when the SSA box is checked for the individual.
Medical Programs except TA 31, TP 32, TP 33, TP 34, TP 35, TP 36 and TP 45
Follow policy in A-351.2, Using State Online Query (SOLQ) or Wire Third-Party Query (WTPY) to Verify Citizenship, for verifying SSN using SOLQ or Wire Third-Party Query (WTPY).
If unable to verify the SSN using SOLQ or WTPY:
- Review the information entered into the SOLQ or WTPY request with the information provided by the applicant. If a typographical error is found, submit a new SOLQ or WTPY request with the correct information.
- If no typographical errors are found, contact the applicant by phone to ensure the information provided is accurate. If the applicant provides new information, submit another SOLQ or WTPY request with the correct information. Update the EDG record with the correct information.
- If unable to contact the applicant by phone, send the applicant Form H1020, Request for Information or Action, to request verification of the applicant’s SSN along with any additional information needed. Allow the person 10 days to provide proof.
- If the person fails to cooperate in clearing the discrepancy with the SSA, follow policy in A-420, Failure to Comply.
Follow policy in A-410 to verify all good cause reasons to providing an SSN.
Related Policy
Questionable Information, C-920
Providing Verification, C-930
A—441 Verification Sources
Revision 15-4; Effective October 1, 2015
All Programs
For SSN discrepancies or SSNs that cannot be verified through the SSA interface, SOLQ, or WTPY, the applicant must provide one of the following:
- Copy of the SSN card; or
- Social Security Administration letter confirming the SSN.
Acceptable proof of application of an SSN includes:
- Form SSA-5028, Receipt for Application for an SSN, less than 30 days old;
- Form SSA-2853, Message From Social Security, less than 180 days old; and
- Form H1106, Enumeration Referral.
Medical Programs
Form H1106, completed by the Social Security Administration, is the acceptable verification source for not providing an SSN due to ineligibility to receive an SSN or eligibility to receive an SSN only for a valid non-work reason. Advisors must review the response provided by the SSA on the Form H1106 to determine which good cause reason the applicant meets.
Acceptable sources of verification for a well-established religious objection include:
- an approved IRS Form 4029, Application for Exemption from Social Security and Medicare Taxes and Waiver of Benefits; or
- a letter from a leader of the religious organization, a document setting out the tenets of the religious organization which justify the good cause reason, or a similar document.
Note: If the source of verification for a religious exemption is questionable, advisors must contact their supervisor who will coordinate with the Texas Health and Human Services Commission (HHSC) regional attorneys to ensure the documentation is sufficient.