An official State of Texas website.
Revision 05-4; Effective August 1, 2005
A—2451 Issuing OTTANF Benefits
Revision 13-2; Effective April 1, 2013
TANF
Use the same timeliness processing standards for OTTANF as for the TANF program. (See B-100, Processes and Processing Time Frames.)
A—2451.1 Reissuing Benefits
Revision 23-3; Effective July 1, 2023
TANF
Use Form H1008-A, Warrant Inquiry/EBT Benefit Conversion and Affidavit for Non-Receipt of Warrant, for lost or stolen OTTANF warrants.
Fax Form H1008-A to HHS Accounting Operations within Fiscal Management Services at 512-487-3400. Staff may also scan and email the form to the HHS Warrant Issuance mailbox.
Write "OTTANF" across the top of the form.
When HHS Accounting Operations determines someone has cashed the warrant, HHSC eligibility staff may need to supply more information and take further action. HHS Accounting Operations contacts the HHSC eligibility staff member who submitted the Form H1008-A and may request items such as a copy of a police report filed by the TANF recipient and notarized statements from household members. See the related policy concerning cashed warrants.
Related Policy
One-Time Payment Replacements, B-342
Warrant Cashed, B-342.2
A—2451.2 Switching from OTTANF to TANF
Revision 17-3; Effective July 1, 2017
TANF
When an applicant opts for OTTANF then decides to receive TANF, use the chart below to determine how to issue benefits:
| If ... | then ... |
|---|---|
| the OTTANF warrant has been issued but not cashed, |
|
| the OTTANF warrant has been cashed, | do not accept the $1,000 payment in the form of cash, cashier’s check or money order. The applicant is not allowed to switch in this situation. |
A—2451.3 Switching from TANF to OTTANF
Revision 13-2; Effective April 1, 2013
TANF
Do not allow applicants to switch from TANF to OTTANF once the TANF EDG has been certified. Exception: Follow procedures below only if HHSC did not explain or offer the applicant the OTTANF option.
- Contact the IEE Help Desk via email at IEE_HELP@hhsc.state.tx.us or at 800-214-4175 (Option 1).
- If emailing, enter Cancelling TANF Benefits When Client Was Erroneously Certified for TANF/TANF SP Instead of OTTANF as the email subject line.
- If calling, tell the Help Desk representative that your issue relates to “Cancelling TANF benefits when client was erroneously certified for TANF/TANF SP instead of OTTANF.”
- Submit a referral to recoup the TANF/TANF SP benefits already issued.
- Withdraw TANF in the program page.
- Pull the case back into Complete Action (if appropriate).
- Record the Help Desk ticket number in Case Comments.
A—2452 Issuing One-Time TANF for Relatives Payments
Revision 22-3; Effective July 1, 2022
TANF
Before certification, complete inquiries in both TIERS and the retired Grandparent Payment System (GPS) to ensure certified group members have not previously received a one-time Grandparent Payment. Inquire in TIERS to ensure certified group members have not received a Grandparent Payment or a One-Time TANF for Relatives payment.
The one-time Grandparent Payment is the same benefit as the One-Time TANF for Relatives, previously limited to grandparents. Therefore, staff must complete inquiries for both types of payments before certification.
Inform recipients that they will receive the payment through the mail in the form of a warrant (check) and that the U.S. Postal Service (USPS) does not forward TANF warrants. The address HHSC has for the person and the address with the USPS must be the same.
A—2452.1 Reissuing One-Time TANF for Relatives Payments
Revision 23-3; Effective July 1, 2023
TANF
When a household reports the One-Time TANF for Relatives warrant as lost, destroyed, stolen or not received, complete Form H1084, Certification for Warrants Lost, Destroyed, Stolen or Not Received. Have the recipient sign the certification statement and send the form to HHS Accounting Operations.
When HHS Accounting Operations determines someone has cashed the warrant, HHSC eligibility staff may need to supply additional information and take further action. HHS Accounting Operations will contact the HHSC eligibility staff member who submitted the Form H1084 and may request items such as a copy of a police report filed by the TANF recipient and notarized statements from household members. See the related policy concerning cashed warrants.