Revision 15-4; Effective October 1, 2015
TANF, SNAP, TP 08 and TA 31
Staff must document in the Appointment – Details page, Caller Authentication tab, whether the caller was or was not verified. Staff must also document with a brief statement indicating which questions were correctly answered (e.g., "Caller verified Texas driver license and name of mortgage company"). If the caller fails to correctly answer the questions, staff notes which questions were asked and the inaccurate responses provided. Staff also documents whether the individual came into the office and provided verification of identity or claimed hardship.
Staff must document in TIERS Case Comments if an OIG referral was made via ASOIG; otherwise, the TIERS functionality is used.