23-3, July Quarterly Revision

Revision Notice 23-3, Effective July 1, 2023

Archived Revision 23-2; Effective Apr. 1, 2023 (PDF) 
Archived Revision 23-1; Effective Jan. 1, 2023 (PDF)
Archived Revision 22-4; Effective Oct. 1, 2022 (PDF)
Archived Revision 22-3; Effective July 1, 2022 (PDF)

Revisions

The following sections were revised in the Texas Works Handbook:

SectionsSection TitleChange
A-121Receipt of ApplicationClarifies information regarding perjury statement and signature requirements.    
(All Programs)
A-122.1Application SignatureClarifies information regarding perjury statement and signature requirements. (All Programs) 
A-131.2.1Availability of Interpreters and Translation ServicesUpdates contact information to the Language Line Services. (All Programs)
A-140Expedited ServiceIncorporates policy from MEPD and TW Bulletin 23-05, 3. SNAP Work Rules Notice and Verbal Informing Script, released on March 7, 2023. (SNAP)
A-1370Verification RequirementsMakes non-substantial corrections. (All Programs)
A-1822E&T ProceduresIncorporates policy from MEPD and TW Bulletin 23-05, 3. SNAP Work Rules Notice and Verbal Informing Script, released on March 7, 2023. (SNAP)
A-1822.2Exempt Members Volunteering to Participate in E&TAdds new section and incorporates policy from MEPD and TW Bulletin 23-05, 2. Exempt Members Volunteering to Participate in E&T, released on March 7, 2023. (SNAP)
A-1831Action in Full Service Choices Counties or E&T CountiesIncorporates policy from MEPD and TW Bulletin 23-05, 3. SNAP Work Rules Notice and Verbal Informing Script, released on March 7, 2023. (SNAP)
A-1832Action in Minimum Service Choices Counties or Non-E&T CountiesIncorporates policy from MEPD and TW Bulletin 23-05, 3. SNAP Work Rules Notice and Verbal Informing Script, released on March 7, 2023. (SNAP)
A-1845.1Sending Notice of Failure to CooperateIncorporates policy from MEPD and TW Bulletin 23-05, 3. SNAP Work Rules Notice and Verbal Informing Script, released on March 7, 2023. (SNAP)
A-1847Re-establishing Eligibility After the Penalty PeriodIncorporates policy from MEPD and TW Bulletin 23-05, 3. SNAP Work Rules Notice and Verbal Informing Script, released on March 7, 2023. (SNAP)
A-1853Advisor Action on Voluntary Quit or Reduction in Work HoursIncorporates policy from MEPD and TW Bulletin 23-05, 3. SNAP Work Rules Notice and Verbal Informing Script, released on March 7, 2023. (SNAP)
A-1855Re-establishing Eligibility After the Penalty PeriodIncorporates policy from MEPD and TW Bulletin 23-05, 3. SNAP Work Rules Notice and Verbal Informing Script, released on March 7, 2023. (SNAP)
A-1860Determining Good CauseIncorporates policy from MEPD and TW Bulletin 23-05, 1. Revised - SNAP E&T Good Cause, released on March 7, 2023. (SNAP)
A-1870AppealsIncorporates policy from MEPD and TW Bulletin 23-05, 3. SNAP Work Rules Notice and Verbal Informing Script, released on March 7, 2023. (SNAP)
A-1890Documentation RequirementsIncorporates policy from MEPD and TW Bulletin 23-05, 2. Exempt Members Volunteering to Participate in E&T, released on March 7, 2023. (SNAP)
A-2451.1Reissuing BenefitsUpdates cross-references. (TANF)
A-2452.1Reissuing One-Time TANF for Relatives PaymentsUpdates cross-references. (TANF)
B-221Types of BenefitsIncorporates policy from MEPD and TW Bulletin 23-10, SNAP Unauthorized Use Replacement Benefits, released on May 22, 2023. (SNAP)
B-230Electronic Benefit Transfer (EBT)Incorporates policy from MEPD and TW Bulletin 22-19, 1. Electronic Benefit Transfer Card Processing Primary Cardholder Updates, released on Nov. 17, 2022. (SNAP and TANF)
B-231Establishing the Primary Cardholder (PCH)Incorporates policy from MEPD and TW Bulletin 22-19, 1. Electronic Benefit Transfer Card Processing Primary Cardholder Updates, released on Nov. 17, 2022. (SNAP and TANF)
B-231.1When to Send a PCH RecordDeletes section and incorporates policy from MEPD and TW Bulletin 22-19, 1. Electronic Benefit Transfer Card Processing Primary Cardholder Updates, released on Nov. 17, 2022. (SNAP and TANF)
B-231.2Establishing a PCH Record and an EBT AccountDeletes section and incorporates policy from MEPD and TW Bulletin 22-19, 1. Electronic Benefit Transfer Card Processing Primary Cardholder Updates, released on Nov. 17, 2022. (SNAP and TANF)
B-231.3Sending a New PCH RecordDeletes section and incorporates policy from MEPD and TW Bulletin 22-19, 1. Electronic Benefit Transfer Card Processing Primary Cardholder Updates, released on Nov. 17, 2022. (SNAP and TANF)
B-231.4Updating the PCH RecordDeletes section and incorporates policy from MEPD and TW Bulletin 22-19, 1. Electronic Benefit Transfer Card Processing Primary Cardholder Updates, released on Nov. 17, 2022. (SNAP and TANF)
B-232Establishing a Secondary CardholderIncorporates policy from MEPD and TW Bulletin 22-19, 1. Electronic Benefit Transfer Card Processing Primary Cardholder Updates, released on Nov. 17, 2022. (SNAP and TANF)
B-232.1Secondary Cardholder Established by the Lone Star Help DeskIncorporates policy from MEPD and TW Bulletin 22-19, 1. Electronic Benefit Transfer Card Processing Primary Cardholder Updates, released on Nov. 17, 2022. (SNAP and TANF)
B-232.2Secondary Cardholder Established by EBT Issuance StaffDeletes section and incorporates policy from MEPD and TW Bulletin 22-19, 1. Electronic Benefit Transfer Card Processing Primary Cardholder Updates, released on Nov. 17, 2022. (SNAP and TANF)
B-232.3Secondary Cardholder Established by Interview StaffDeletes section and incorporates policy from MEPD and TW Bulletin 22-19, 1. Electronic Benefit Transfer Card Processing Primary Cardholder Updates, released on Nov. 17, 2022. (SNAP and TANF)
B-233Issuing a Lone Star CardIncorporates policy from MEPD and TW Bulletin 22-19, 1. Electronic Benefit Transfer Card Processing Primary Cardholder Updates, released on Nov. 17, 2022. (SNAP and TANF)
B-233.1When to Reuse a Lone Star CardDeletes section and incorporates policy from MEPD and TW Bulletin 22-19, 1. Electronic Benefit Transfer Card Processing Primary Cardholder Updates, released on Nov. 17, 2022. (SNAP and TANF)
B-233.2Issuing Lone Star Cards for PCHsDeletes section and incorporates policy from MEPD and TW Bulletin 22-19, 1. Electronic Benefit Transfer Card Processing Primary Cardholder Updates, released on Nov. 17, 2022. (SNAP and TANF)(All Programs)
B-233.2.1Applicants Interviewed in the OfficeDeletes section and incorporates policy from MEPD and TW Bulletin 22-19, 1. Electronic Benefit Transfer Card Processing Primary Cardholder Updates, released on Nov. 17, 2022. (SNAP and TANF)
B-233.2.2Applicants Interviewed by PhoneDeletes section and incorporates policy from MEPD and TW Bulletin 22-19, 1. Electronic Benefit Transfer Card Processing Primary Cardholder Updates, released on Nov. 17, 2022. (SNAP and TANF)
B-233.2.3Reserved for Future UseDeletes section and incorporates policy from MEPD and TW Bulletin 22-19, 1. Electronic Benefit Transfer Card Processing Primary Cardholder Updates, released on Nov. 17, 2022. (SNAP and TANF)
B-233.2.4Applicants Interviewed by Home VisitDeletes section and incorporates policy from MEPD and TW Bulletin 22-19, 1. Electronic Benefit Transfer Card Processing Primary Cardholder Updates, released on Nov. 17, 2022. (SNAP and TANF)
B-233.3Issuing Lone Star Card to EBT RepresentativesDeletes section and incorporates policy from MEPD and TW Bulletin 22-19, 1. Electronic Benefit Transfer Card Processing Primary Cardholder Updates, released on Nov. 17, 2022. (SNAP and TANF)
B-233.4Issuing Lone Star Cards to Secondary CardholdersDeletes section and incorporates policy from MEPD and TW Bulletin 22-19, 1. Electronic Benefit Transfer Card Processing Primary Cardholder Updates, released on Nov. 17, 2022. (SNAP and TANF)
B-233.5Card RegistrationDeletes section and incorporates policy from MEPD and TW Bulletin 22-19, 1. Electronic Benefit Transfer Card Processing Primary Cardholder Updates, released on Nov. 17, 2022. (SNAP and TANF)
B-234Personal Identification Number (PIN) SelectionChanges section title to “PIN Selection” and incorporates policy from MEPD and TW Bulletin 22-19, 1. Electronic Benefit Transfer Card Processing Primary Cardholder Updates, released on Nov. 17, 2022. (SNAP and TANF)
B-235Lone Star Card ReplacementChanges section title to “Lone Star Card Replacements” and incorporates policy from MEPD and TW Bulletin 22-19, 1. Electronic Benefit Transfer Card Processing Primary Cardholder Updates, released on Nov. 17, 2022. (SNAP and TANF)(All Programs)
B-237Reserved for Future UseAdds new section titled “PCH Replacements” and incorporates policy from MEPD and TW Bulletin 22-19, 1. Electronic Benefit Transfer Card Processing Primary Cardholder Updates, released on Nov. 17, 2022. (SNAP and TANF)
B-255Priority Issuances Using the EBT SystemIncorporates policy from MEPD and TW Bulletin 22-19, 1. Electronic Benefit Transfer Card Processing Primary Cardholder Updates, released on Nov. 17, 2022. (SNAP)
B-331Cancelling Benefits in EBT AccountsUpdates cross-references. (SNAP and TANF)
B-340Replacing BenefitsIncorporates policy from MEPD and TW Bulletin 23-10, SNAP Unauthorized Use Replacement Benefits, released on May 22, 2023. (SNAP)
B-341Replacement of Benefits Issued via EBTChanges section title to “Agency Replacements” and incorporates policy from MEPD and TW Bulletin 23-10, SNAP Unauthorized Use Replacement Benefits, released on May 22, 2023. (SNAP)
B-341.1Procedures for Replacing EBT BenefitsChanges section title to “Procedures for Issuing Agency Replacements” and updates staff contact processes for replacing benefits. (SNAP and TANF)
B-342Replacement of One-Time PaymentChanges section title to “One-Time Payment Replacements” for alignment. (TANF)
B-344Destroyed FoodChanges section title to “Destroyed Food Replacements” and aligns replacement benefit policy across types of replacement benefits. (SNAP)
B-344.1Procedures for Replacing Destroyed FoodChanges section title to “Procedures for Issuing Destroyed Food Replacements” and aligns replacement benefit policy across types of replacement benefits. (SNAP)
B-380EBT Problem ResolutionMakes minor for clarity. (SNAP and TANF)
B-381Retailer InquiriesMakes minor for clarity. (SNAP and TANF)
B-382Client InquiriesUpdates section with new EBT information accessible to households through the Lone Star Help Desk and the Your Texas Benefits mobile app. (SNAP and TANF)
B-382.2Balance DisputesIncorporates policy from MEPD and TW Bulletin 23-10, SNAP Unauthorized Use Replacement Benefits, released on May 22, 2023. (SNAP)
B-382.3Client Problems with RetailersMakes minor edits for clarity. (SNAP and TANF)
B-382.4Client Problems with the EBT VendorMakes minor edits for clarity. (SNAP and TANF)
B-390Documentation Requirements Updates cross-references. (SNAP and TANF)
B-621What to ReportIncorporates policy from MEPD and TW Bulletin 23-05, 3. SNAP Work Rules Notice and Verbal Informing Script, released on March 7, 2023. (SNAP)
B-641.2Steps for Adding New MembersIncorporates policy from MEPD and TW Bulletin 23-05, 3. SNAP Work Rules Notice and Verbal Informing Script, released on March 7, 2023. (SNAP)
C-1118Health Care Orientation Quick Reference GuideUpdates instructions and contact information for Medical Transportation Services (MTS)
C-321Current TANF State Time Limit County Hardship ListUpdates contact information to the Language Line Services. (All Programs)
C-322Previous TANF State Time Limit County Hardship ListsUpdates the TANF State Time Limit County Hardship Lists to reflect the last three previous quarterly dates. The list is updated every three months as needed. (TANF)
E-800ResidenceIncorporates policy released in MEPD and TW Bulletin 22-18, 3. Residence Verification Requirements for Former Foster Care Children, released on Nov. 08, 2022. (Medicaid)
Glossary CCAdds definitions for card registration, cold calls and collateral calls. (All Programs)
Glossary DDAdds definition of disaster benefits. (SNAP)
Glossary N NIncorporates policy from MEPD and TW Bulletin 23-05, 3. SNAP Work Rules Notice and Verbal Informing Script, Released on March 7, 2023. (SNAP)
Glossary RRAdds definitions for replacement benefits and responsible household member. (All Programs)
Glossary SSMakes minor edits for clarity. (SNAP)

Forms

The following forms were revised in the Texas Works Handbook:

FormTitleChange
H1808 and InstructionsSNAP Work RulesChanges form title to “Agreement to Follow SNAP Work Rules” and aligns the form purpose with policy from MEPD and TW Bulletin 23-05, 3. SNAP Work Rules Notice and Verbal Informing Script, released on March 7, 2023. (SNAP)
Form H1010-R and InstructionsYour Texas Benefits: Renewal FormIncorporates policy from MEPD and TW Bulletin 22-05, 1. One-Time TANF for Relatives, released on April 1, 2022. Form updated in June 2022. (TANF)
Form H1854 and InstructionsAffidavit of Unauthorized Use of Electronic Benefit Transfer (EBT) BenefitsCreates a new form and incorporates policy from MEPD and TW Bulletin 23-10, SNAP Unauthorized Use Replacement Benefits, released on May 22, 2023. (SNAP)
Form H1899 and InstructionsUnauthorized Use Replacement Benefit Eligibility NoticeCreates a new form and incorporates policy from MEPD and TW Bulletin 23-10, SNAP Unauthorized Use Replacement Benefits, released on May 22, 2023. (SNAP)

Retired Bulletins

The following bulletins are deleted from the Texas Works Handbook since the information has either been incorporated into the handbook or is no longer necessary:

Release DateBulletin NumberTitle
03-02-2323-042023 Federal Poverty Level
02-01-2323-021. COVID-19 Update: Additional Emergency Allotment Supplement 
2. Mileage Rate Increase
12-02-2222-21Federal Benefits 2023 Cost-of-Living Adjustment (COLA)
12-01-2222-201. COVID-19 Update: Additional Emergency Allotment Supplement
2. COVID-19 Policy Update: Processing Case Actions for Medical Programs
3. COVID-19 Update: Extended Supplemental Nutrition Assistance Program (SNAP) Certification Periods
11-17-2222-191. Electronic Benefit Transfer Card Processing Primary Cardholder Updates
2. COVID-19 Update: Pandemic Electronic Benefit Transfer (P-EBT) for Summer 2022
11-01-2222-171. COVID-19 Update: Additional Emergency Allotment Supplement 
2. Updated Afghan Eligibility for Federal Benefits
05-10-2222-081. COVID 19 Update: Processing a “Move Out of Household” Change for Medicaid Recipients
2. COVID-19 Update: Medicaid Recipients Who Are Incarcerated
3. COVID-19 Update: Voluntary Withdrawal from Medicaid During the COVID-19 Public Health Emergency
10-08-2121-20COVID-19 Update: Pending Medicaid Eligibility Determination Groups (EDGs) with Continuous Eligibility
07-16-2121-131. COVID-19 Update: Child Tax Credits (CTC) and Earned Income Tax Credits (EITC)
2. COVID-19 Update: Resuming Workforce Orientation for Applicants (WOA) & Choices Participation
3. COVID-19 Update: Temporary Increase in SNAP Benefits
07-01-2121-121. COVID-19 Update: Additional Emergency Allotment Supplement
2. COVID-19 Update: Processing Medicaid Applications for Children Previously in the Conservatorship of the Department of Family and Protective Services (DFPS)
3. Transfer of Assets Divisor
04-08-2121-071. COVID-19 Update: Processing Denial Actions for Medicaid Programs
2. COVID-19 Update: Additional Emergency Allotment (EA) Supplement
03-09-2121-041. COVID-19 Update: Additional Emergency Allotment Supplement
2. COVID-19 Update: Extended Supplemental Nutrition Assistance Program (SNAP) Certification Periods
3. COVID-19: SNAP Student Eligibility
12-22-2020-30COVID Policy Updates #20
12-03-2020-28COVID Policy Updates #19
09-30-2020-21COVID-19 Policy Updates #15
04-07-2020-06COVID-19 Policy Updates #3