1.8.1 Accessibility Requirement

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DBS purchases products and services only from providers who comply with the intent and language of the Americans with Disabilities Act (ADA). This law requires that services must be accessible to persons with disabilities.

Contract service providers, therefore, must provide services to DBS consumers in a location that meets ADA accessibility standards. The location may be owned, operated, or controlled by the provider or it may be some other public or private location that meets ADA accessibility standards.

If the contract service provider's primary place of business does not meet accessibility standards, the provider must provide a written explanation of how services will be offered in an accessible manner to persons with disabilities.