Revision 17-1; Effective May 5, 2017
The policy and procedures for issuing and accounting for Lone Star cards are found in:
- B-200, Issuing Benefits, and B-300, EBT Account Maintenance, of the Texas Works Handbook;
- Instructions to EBT-related forms in the Forms section of the Texas Works Handbook; and
- the Health and Human Services Lone Star EBT Administrative Terminal User's Manual.
4410 Logs
Revision 17-1; Effective May 5, 2017
To enhance accountability of Lone Star cards keep:
- Form H1173, EBT Card Issuance and PIN Self-Selection Issuance Log, for Lone Star cards; and
- a log or Form H1173 for returned/voided Lone Star cards/PIN packets.
4420 Returned and Voided Lone Star Cards and PIN Packets
Revision 17-1; Effective May 5, 2017
Local/benefit offices log a returned or defective Lone Star card or compromised PIN packet on the void/return log.
The EBT site coordinator ensures:
- the card is immediately deactivated on the EBT system and cut in half,
- compromised PIN packets are immediately torn in half, and
- both are disposed of before a witness.
4430 Mailing Lone Star Cards
Revision 17-1; Effective May 5, 2017
In most cases, Lone Star cards should be mailed by the vendor using "Issue Replacement card only" and selecting the "Send by mail" check box in the EBT AT.
Note: Vendor-mailed cards do not apply to the procedures listed below.
Because mailing a Lone Star card is a risk, local/benefit offices must justify mailing in accordance with B-230, Electronic Benefit Transfer (EBT), of the Texas Works Handbook.
Local/benefit offices must secure the cards until the mail is picked up or delivered to the post office.
Log the mailed Lone Star cards on Form H1173, EBT Card Issuance and PIN Self-Selection/Issuance Log, or a regionally approved mail log, if required by regional management.
Local/benefit office mailing procedures must ensure security and accountability of mailed Lone Star cards. All PIN packets are mailed by vendor by selecting send by mail check box in the EBT AT.