4400, Issuing and Accounting

Revision 17-1; Effective May 5, 2017

The policy and procedures for issuing and accounting for Lone Star cards are found in:

4410 Logs

Revision 17-1; Effective May 5, 2017

To enhance accountability of Lone Star cards keep:

  • Form H1173EBT Card Issuance and PIN Self-Selection Issuance Log, for Lone Star cards; and
  • a log or Form H1173 for returned/voided Lone Star cards/PIN packets.

4420 Returned and Voided Lone Star Cards and PIN Packets

Revision 17-1; Effective May 5, 2017

Local/benefit offices log a returned or defective Lone Star card or compromised PIN packet on the void/return log.

The EBT site coordinator ensures:

  • the card is immediately deactivated on the EBT system and cut in half,
  • compromised PIN packets are immediately torn in half, and
  • both are disposed of before a witness.

4430 Mailing Lone Star Cards

Revision 17-1; Effective May 5, 2017

In most cases, Lone Star cards should be mailed by the vendor using "Issue Replacement card only" and selecting the "Send by mail" check box in the EBT AT.

Note: Vendor-mailed cards do not apply to the procedures listed below.

Because mailing a Lone Star card is a risk, local/benefit offices must justify mailing in accordance with B-230, Electronic Benefit Transfer (EBT), of the Texas Works Handbook.

Local/benefit offices must secure the cards until the mail is picked up or delivered to the post office.

Log the mailed Lone Star cards on Form H1173, EBT Card Issuance and PIN Self-Selection/Issuance Log, or a regionally approved mail log, if required by regional management.

Local/benefit office mailing procedures must ensure security and accountability of mailed Lone Star cards. All PIN packets are mailed by vendor by selecting send by mail check box in the EBT AT.