Revision 20-1; Effective March 10, 2020

PI complies with all laws and rules about the entitlement, redaction, and release of the confidential case records it maintains. Include the requestor's name, address, case number, or other contact information with HHSC records requests. Also include a clear description of the information being sought. Requestors submit requests by U.S. mail, fax or email to:

HHSC Open Records Coordinator
4900 N. Lamar Blvd. Austin, TX 78751-2316
Fax: 512-424-6586

If the person requesting records has questions about any records issues, they can visit the HHSC Open Records Policy and Procedures page.

Records Retention

All provider investigations are retained electronically for 20 years.