3700, Emergency Services

Printer-friendly version

Revision 19-1; Effective July 1, 2019

During an investigation, PI may encounter a situation in which emergency services are needed to immediately protect a person receiving services or other people from serious physical harm or death. In extreme situations, an investigator calls 911 for immediate emergency medical services or law enforcement support. PI coordinates emergency services with DFPS.

DFPS may provide emergency services when the provider and HHSC are unable to respond. Examples of emergency services include:

an emergency order for protective services;
shelter;
medical and psychiatric assessments;
medical and psychiatric treatment; and
medication, food, and other supplies.

DFPS maintains emergency services until the provider or HHSC provides the required services.