3700, Emergency Services

Revision 24-2; Effective Dec. 2, 2024

Note: A person receiving services in this handbook refers to an individual receiving services as defined in 26 Texas Administrative Code (TAC) Section 711.3.

PI may encounter a situation during an investigation where emergency services are needed to immediately protect a person receiving services or other people from serious physical harm or death. In extreme situations, an investigator calls 911 for immediate emergency medical services or law enforcement support. PI coordinates emergency services with DFPS.

DFPS may provide emergency services when the provider and HHSC are unable to respond. Examples of emergency services include:

  • an emergency order for protective services;
  • shelter;
  • medical and psychiatric assessments;
  • medical and psychiatric treatment; and
  • medication, food, and other supplies.

DFPS maintains emergency services until the provider or HHSC provides the required services.

Refer to 26 TAC Chapter 711, Subchapter F.