An official State of Texas website.
Revision 24-2; Effective Dec. 2, 2024
Note: A person receiving services in this handbook refers to an individual receiving services as defined in 26 Texas Administrative Code (TAC) Section 711.3.
PI conducts time-sensitive, evidence-based investigations of allegations of physical, sexual, verbal or emotional abuse, neglect, and exploitation involving people receiving services from certain providers.
DFPS Statewide Intake (SWI) provides HHSC Provider Investigations (PI) with an intake containing information about a person receiving services.
PI then:
- notifies the provider and, if applicable, HHS regulatory program, law enforcement, and OIG per 3200 Notifications;
- collects relevant evidence per 3300 Evidence Collection;
- analyzes the evidence to reach a finding per 3400 Evidence Analysis;
- documents the conclusion; and
- provides the final report to the provider and, if applicable, HHS regulatory program, law enforcement and OIG per 3520 Investigation Status Report and Report Provision.