1400, Communication Assistance

Revision 18-1; Effective September 1, 2018

According to the federal Civil Rights Act:

No person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.

The protections cited above also apply to persons with limited English proficiency (LEP) or sensory or speaking impairments.

Ensuring that staff and other stakeholders can understand the information our agency provides is important. Whether someone uses assistive technology, speaks another language or uses sign language to communicate, it is our obligation to meet their needs. HHSC provides communication assistance to persons with LEP or impaired sensory or speaking skills at no cost to the person being interviewed. LEP refers to the language a person uses to communicate; sensory impairments can affect how a person communicates.

See related:

Title VI of the Civil Rights Act of 1964,
Executive Order 13166, August 11, 2000 and
Americans with Disabilities Act of 1990, as amended (42 U.S.C. 12101 et seq.)