MHPM Contact Us

Revision 19-2; Effective December 2, 2019

For questions regarding:

The Medicaid Hospice Provider Manual or Medicaid hospice policy, email

A licensure application or renewal, call HHSC Licensing and Credentialing at 512-438-2630.

State or federal regulations or regulatory policy, call 512-438-3161 or email

Contracting to provide services and receive reimbursement, call 512-438-3234 or email

Outcome and Assessment Information Set, call the OASIS help desk at 833-769-1945 or email

Long Term Care Provider Claims, call 512-438-2200, option 1.

Rates, call the customer information center at 512-424-6637 or email

Utilization review or a record request, email Medicaid Hospice Utilization Review at

For technical or accessibility issues with this handbook, please email