C-2000, Confidential Nature of the Case Record

Revision 21-3; Effective September 1, 2021

Information that is collected in determining initial or continuing eligibility is confidential. The restriction on disclosing information is limited to information about applicants and recipients. HHSC may disclose general information, including financial or statistical reports; information about policies, procedures or methods of determining eligibility; and any other information that is not about or does not specifically identify an applicant or recipient.

An applicant or recipient may review all information in the case record and in HHSC handbooks that contributed to the eligibility decision.