Revision 22-2; Effective April 1, 2022
The contractor must ensure that services are provided in a timely and nondiscriminatory manner and must:
- Have a policy in place to identify and eliminate possible barriers to client care, including ensuring clinic or reception room waiting times do not present a barrier to care;
- Have a policy in place that delineates the timely provision of services, as follows:
- Individuals who are deemed eligible for HHSC FPP should be given an appointment as soon as possible and no later than 30 days from the initial request;
- Clients who request a contraceptive method but cannot be given a clinical appointment immediately must be offered a non-prescription method; and
- Minors under 18 years of age should be seen as soon as possible, with every effort made to provide an appointment within two weeks of the request;
- Have a policy in place that requires qualified staff to assess and prioritize an individual’s needs;
- Provide referral sources for individuals that cannot be served or cannot receive a specific service;
- Manage funds to ensure that established individuals continue to receive services throughout the budget year (September 1 through August 31);
- Inform individuals of FPP services and encourage them to bring required documentation to the first visit for eligibility processing;
- Comply with all laws, regulations, and contract terms and conditions, as outlined in Section 3500, Nondiscrimination and Limited English Proficiency.
HHSC FPP contractors may not deny services to a qualifying individual based on the individual’s inability to pay.