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Revision 22-3; Effective Nov. 8, 2022
3110 Maintaining Clinic Information on 2-1-1
Revision 22-3; Effective Nov. 8, 2022
Contractors must maintain current and correct clinic information on 211Texas.org for all locations providing services. Contractors will use the “Add or Edit Your 2-1-1 Listing” link found at the top of the webpage to make any changes to their clinic location and information listings. The information that contractors shall maintain in their 2-1-1 listings includes, but is not limited to, clinic phone number, location, hours, and services provided.
3120 Client Access
Revision 22-3; Effective Nov. 8, 2022
The contractor must ensure that clients are provided services in a timely and nondiscriminatory manner. The contractor must:
- Have a policy in place that delineates the timely provision of services.
- Have policies in place to identify and eliminate possible barriers to client care.
- Comply with all applicable civil rights laws and regulations including Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) of 1990, the Age Discrimination Act of 1975 and Section 504 of the Rehabilitation Act of 1973, and ensure services are accessible to persons with Limited English Proficiency (LEP) and speech or sensory impairments.
- Have a policy in place that requires qualified staff to assess and prioritize client needs.
- Provide referral resources for individuals that cannot be served or cannot receive a specific needed service.
- Manage funds to ensure that established clients continue to receive services throughout the budget year, even after allocated funds are expended.
- Ensure clinic and reception room wait times are reasonable so as not to represent a barrier to care.
3130 Important Information for Former Military Service Members
Revision 22-3; Effective Nov. 8, 2022
Women and men who served in any branch of the United States Armed Forces, including Army, Navy, Marines, Air Force, Coast Guard, Reserves or National Guard, may be eligible for additional benefits and services. For more information, visit the Texas Veterans Portal at https://veterans.portal.texas.gov.