Revision 25-1; Effective Feb. 24, 2025

3110 Maintaining Clinic Information on 2-1-1

Revision 25-1; Effective Feb. 24, 2025

Contractors must maintain current and correct clinic information on 211Texas.org for all locations that provide services. Contractors will use the Partner tab, Add or Edit Your 2-1-1 Listing link at the top of the webpage to make any changes to their clinic location and information listings. The information contractors must maintain in their 2-1-1 listings includes:

  • clinic phone number,
  • location,
  • hours, and
  • services provided.  

3120 Client Access

Revision 25-1; Effective Feb. 24, 2025

The contractor must make sure clients are provided services in a timely and nondiscriminatory manner. The contractor must:

  • Have a policy in place that delineates the timely provision of services.
  • Have policies in place to identify and eliminate possible barriers to client care.
  • Comply with all applicable civil rights laws and regulations including Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) of 1990, the Age Discrimination Act of 1975 and Section 504 of the Rehabilitation Act of 1973, and make sure services are accessible to persons with Limited English Proficiency (LEP) and speech or sensory impairments.
  • Have a policy in place that requires qualified staff to assess and prioritize client needs.
  • Provide referral resources for people who cannot be served or cannot receive a specific needed service.
  • Manage funds to make sure established clients continue to receive services throughout the budget year, even after allocated funds are expended.
  • Make sure clinic and reception room wait times are reasonable and don’t represent a barrier to care.

3130 Important Information for Former Military Service Members

Revision 25-1; Effective Feb. 24, 2025

Women and men who served in any branch of the U.S. Armed Forces, including Army, Navy, Marines, Air Force, Space Force, Coast Guard, Reserves or National Guard, may be eligible for additional benefits and services. For more information, visit the Texas Veterans Portal at https://veterans.portal.texas.gov.