An official State of Texas website.
Revision 17-1; Effective November 1, 2017
The following are examples of non-billable time and activities:
- phone calls, letters or meetings with HHSC or non-CLASS resources when the activity does not benefit a specific individual;
- administrative meetings or staff meetings;
- in-service training, continuing education or conferences;
- employee conferences or evaluations;
- filing claims for services;
- traveling to and from the individual's home, unless the service provider is accompanied by the individual receiving services;
- travel time spent by the DSA staff to obtain, purchase or deliver an adaptive aid;
- processing paperwork;
- minor home modifications not listed in Appendix II, Minor Home Modification Services, as available items;
- adaptive aids not listed in Appendix I, Adaptive Aids, as available items;
- adaptive aids or medical supplies offered as pre-owned, used or refurbished;
- collateral contact when that contact is between a program provider's service providers;
- "down-time" such as illness, holidays or vacation time;
- contact with the individual or LAR while admitted to an institutional setting (hospital, nursing facility, rehabilitation hospital, intermediate care facility for individuals with an intellectual disability or related conditions (ICF/IID), state supported living center or state hospital);
- collateral contact (telephone or face to face) to assist or discuss a specific individual services (e.g., helping access non-CLASS resources);
- leaving a phone message on a recorder or leaving a message with anyone other than the individual or LAR;
- direct contact with the individual or LAR by a DSA representative when contact is about coordination of service providers or finding replacement service providers — the cost associated with this time is an allowable cost and should be reported in the DSA's cost report;
- mediation/problem-solving performed by a DSA representative between the CLASS service provider and the individual — the cost associated with this time should be reported in the DSA's cost report; and
- time spent by a DSA representative to train a direct service provider.