Appendix 6000, Investigations

Appendix 6000-1 Investigator Time Frames for Investigations

Revision 23-3; Effective Sept. 22, 2023

Use the table below to determine when certain actions must be completed after SWI or the local CCR office receives the intake report.

All days are calendar days. Supervisors may require shorter time frames on certain investigations, based on the risk to children. Investigators document all investigation activities on the same day that the activities occur, or on the following day.

For further information, see 6200 Receiving, Assessing and Processing Intake Reports.

ActionPriority 1 (P1) IntakesPriority 2 (P2) IntakesPriority 3 (P3) IntakesPriority 4 (P4) IntakesPriority 5 (P5) Intakes
Conduct Initial Investigation Staffing (RCCR only)
  • Before initiation; or 
  • Within five days after the intake received date if the staffing cannot occur before the initiation
  • Before initiation; or
  • Within five days after the intake received date if the staffing cannot occur before the initiation.
Initiation of the investigationWithin 24 hours

Within 72 hours (RCCR only)

Within 5 days (DCCR only)

Within 15 daysN/AWithin 5 days
Face-to-face contact with all alleged victim(s) identified before initiation of investigation (RCCR only)Within 24 hoursWithin 72 hoursWithin 15 daysN/AN/A
Inspection at operationWithin 15 daysWithin 15 daysWithin 30 daysWithin 45 days for CPA Internal Investigations  
Within 30 days for all other types of investigations
Conduct 20-Day Investigation Conclusion Staffing (RCCR only)Within 20 daysWithin 20 daysN/AN/AN/A
Complete the investigationWithin 30 daysWithin 30 daysWithin 60 daysWithin 60 daysWithin 60 days
Investigations: Complete the documentationThe same day the investigation is completedThe same day the investigation is completedWithin 60 daysWithin 60 daysWithin 60 days
Finalize and send the notification letters to the operation and, if applicable, the reporterThe same day the investigation is completedThe same day the investigation is completedWithin 60 daysWithin 60 daysWithin 60 days

Appendix 6000-2 Worker Safety

September 28, 2018

Staff safety is one of the most important factors in any investigation or inspection. CCL staff must immediately leave any situation they feel is unsafe.

If a provider or another person shows any signs of physical or verbal hostility or aggression, staff should immediately leave the operation and not return unless and until circumstances indicate that returning to the operation would not pose a safety threat. Attempting to continue an investigation or inspection in these situations can escalate an unsafe situation. 

A coworker or supervisor should accompany staff on a return attempt to inspect or investigate the operation. If verbal or physical signs of hostility or aggressive behavior continue to be present, staff consult with their supervisor. If staff must return to complete necessary interviews or inspections, staff may contact law enforcement in order to ensure safety during the completion of the inspection or investigation. They may also contact Child Care Licensing Legal Services about getting a court order to assist the investigation. See Human Resources Code  Section 42.04412.

No law, policy, or local procedure requires CCL staff to enter or remain in a dangerous situation.

The following best practices are steps that can be taken to help ensure worker safety in the field when conducting inspections and investigations:

  1. Conduct team inspections if the operation is located in an area with a high rate of crime or if the inspection is conducted at night.
  2. Upon arriving at the operation, ask the provider who else is in the operation at the time of the inspection.
  3. Upon arriving at the operation, ask the provider to describe or show you the layout of the operation.
  4. Ask the provider to lead the way during an inspection.
  5. Update your Outlook calendar before each inspection or investigation activity with the operation name, operation number and your location (e.g., operation, school, or off-site meeting location).
  6. Take your state-issued phone with you to all inspections and investigation activities. 
  7. Enter your supervisor’s phone number on speed dial.
  8. Identify an agreed upon strategy with your supervisor for emergencies.
  9. During the course of the inspection or investigation, if the provider or any other person displays inappropriate behavior or comments leave the operation or interview, report the incident to your supervisor, and return at another time with a coworker.