8300, Responding to Requests From Parents and Managing Conservators

August 2020

CCR staff assist parents and managing conservators by:

  • providing information to help them make informed decisions;
  • responding to parents’ or a managing conservator’s request for information about how an operation is regulated; and
  • providing information when parents report alleged violations of the law or rules.

Procedure

CCR staff provide certain types of information, as explained in the table below.

If parents … then CCR staff …
need permits or forms …
  • refer parents to the CCR public website for information about the permit and inspections; or
  • advise parents to request from the permit holder or operator a copy of the operation inspection forms or follow-up letters.
have a child in DFPS conservatorship … must share all information with DFPS staff.
need general information … must follow the procedures in 8100 Information for General Release.
allege that a child care operation has violated the law or minimum standards … must follow the procedures in 6200 Assessing and Processing Intake Reports.

See 8210 Confidential Information Not for Release to the Public if a parent requests information related to:

  1. an investigation;
  2. a photograph,
  3. an audio or visual recording; or
  4. other depictions or documentations of a child.