Centralized Background Check Unit Contacts
P.O. Box 149030
Mail Code 121-7
Austin, Texas 78714
Phone
- Support Line: 800-645-7549 (Monday-Friday 8 a.m.-4:30 p.m.)
- Fax: 512-339-5871
Child Care Regulation Contacts
Using the charts below, make sure you contact the right person according to your Region and County.
If you don't know your Region, you can look it up here by County. Then return to this page to find your contact.
| Name | Region Assignment | Phone Number | Fax Number |
|---|---|---|---|
| Shirley Arnold-Moore | Region 6 Counties: Fort Bend & Zip Codes: 77002-77014 | 512-438-2174 | 512-339-5804 |
| Desiree Alexander | Region 6 County: Harris County Zip Codes: 77015-77059 | 512-438-4221 | 512-276-3735 |
| (Robert) James Bacon |
Region 2 Counties: Wichita & Young Region 3 Counties: Collin |
512-438-5272 | 512-276-3519 |
| Ashley Brough |
Region 4 Counties: Anderson, Bowie, Cass, Cherokee, Gregg, Harrison, Henderson & Hopkins Region 7 Counties: Bastrop, Blanco, Bosque, Burleson, Caldwell, Fayette, Freestone, Hamilton, Hill, Lampasas, Leon, Limestone, Llano, Madison, McLennan, Milam, Robertson & Washington; Travis County Zip Codes: 78757-78799 |
512-438-5330 | 512-276-3386 |
| Taylor Carr |
Region 6 County: Harris County Zip Codes: 77091-77447 Region 8 Counties: Calhoun & Lavaca |
512-438-5955 | 512-276-3063 |
| Tamala Carter |
Region 6 County: Harris County Zip Code: 77449 Region 8 Counties: Atascosa, Bandera, Comal, Dewitt, Dimmit, Edwards, Frio, Gillespie, Goliad, Gonzales, Guadalupe, Kinney & Real Region 9 Region 11 Counties: San Patricio & Webb |
512-438-5048 | 512-276-3404 |
| Lisa Castille |
Region 4 Counties: Camp, Delta, Franklin, Lamar, Marion, Morris, Panola, Rains, Red River, Rusk, Smith, Titus, Upshur, Van Zandt & Wood Region 5 Counties: Angelina, Hardin, Houston, Jasper, Orange, Sabine, San Jacinto & Tyler |
512-438-4917 |
512-276-3794 |
| Renee Encinias |
Region 1 Counties: Dickens, Donley, Floyd, Garza, Hall, Hansford, Hartley, Hemphill, Hockley, Hutchinson, King, Lamb, Lipscomb, Moore, Motley, Ochiltree, Oldham, Parmer, Potter, Roberts, Sherman, Swisher, Terry, Wheeler & Yoakum Region 3 Counties: Tarrant Zip Codes: 76120-76262 Region 7 Counties: Brazos, Hayes & Lee |
512-438-3311 | 512-483-7064 |
| Michael Esselstein | Region 7 Counties: Bell, Coryell, Falls, Grimes, Mills, San Saba & Williamson | 512-438-4269 | 512-276-3212 |
| Christa Fleming | Region 8 County: Bexar County Zip Codes: 78215-78285 | 512-438-2307 | 512-934-9838 |
| Victoria Grant | Region 7 Counties: Travis County Zip Codes 78610-78756 | 512-438-2659 | 512-934-9906 |
| Cydney Knighton |
Region 5 Counties: Jefferson, Newton, Polk, Nacogdoches & Trinity Region 6 Counties: Galveston & Harris County Zip Codes: 77450-77598 |
512-438-5043 | 512-276-3209 |
| Tyler Monroe |
Region 2 Counties: Archer, Baylor, Brown, Callahan, Clay, Coleman, Comanche, Cottle, Eastland, Fisher, Foard, Hardeman, Haskell, Jack, Jones, Kent, Knox, Mitchell, Montague, Nolan, Runnels, Scurry, Shackelford, Stephens, Stonewall, Taylor, Throckmorton & Wilbarger Region 3 Counties: Grayson, Hunt, Johnson, Palo Pinto, Rockwall & Somervell |
512-438-3620 | 512-929-1568 |
| (Charles) Logan Norris |
Region 5 Counties: San Augustine & Shelby Region 6 County: Harris Zip Codes: 77060-77090 |
512-438-5524 | 512-339-5806 |
| Edward Peabody | Region 3 Counties: Denton, Erath & Hood | 512-438-5962 | 512-934-9867 |
| Eric Prahl | Region 3 County: Tarrant County Zip Codes: 75050-76119 | 512-438-5803 | 512-276-3420 |
| Miranda Saldivar | Region 8 Counties: Jackson, Karnes, Kendall, Kerr, La Salle, Maverick, Medina, Uvalde, Val Verde, Victoria, Wilson & Zavala; Bexar Zip Codes: 77002-78214 | 512-438-5332 | 512-927-5994 |
| Valerie Stovall | Region 1 Counties: Armstrong, Bailey, Briscoe, Carson, Castro, Childress, Cochran, Collingsworth, Crosby, Dallam, Deaf Smith, Gray, Hale, Lubbock & Randall | 512-438-5987 | 512-323-1908 |
| Lorena Tapia | Region 3 Counties: Ellis, Fannin, Navarro, Parker & Wise; Dallas County Zip Codes: 75159-75254 | 512-438-5343 | 512-483-7603 |
| Briannon Trimm | Region 6 Counties: Austin, Colorado, Liberty, Montgomery & Wharton | 512-438-3559 | 512-928-5357 |
| Karen Williams-Jones | Region 3 County: Dallas County Zip Codes: 75001-75154 | 512-438-5806 | 512-276-3623 |
| Melissa Zader | Region 11 Counties: Aransas, Bee, Brooks, Cameron, Duval, Hidalgo, Jim Hogg, Jim Wells, Kenedy, Kleberg, Live Oak, McMullen, Nueces, Refugio, Starr, Willacy & Zapata | 512-438-5237 | 512-276-3297 |
| Name | Region Assignment | Phone Number | Fax Number |
|---|---|---|---|
| Shania Callaway | Region 3 Counties: Cook, Ellis, Fannin, Hood, & Hunt | 512-438-3723 | 512-323-1902 |
| Melissa Dellahoussaye-White | Region 6 Counties: Harris County Zip Codes: 77002-77068 | 512-438-5243 | 512-276-3762 |
| Michelle Duffy |
Region 5 Region 6 Counties: Brazoria, Chambers, Matagorda & Waller Region 8 Counties: Bandera, Comal, Frio, Gonzales, Guadalupe, Karnes, Kendall, Kerr, Lavaca, Maverick, Medina, Real, Uvalde, Val Verde, Victoria, Wilson & Zavala |
512-438-3935 | 512-928-5401 |
| Annette Martinez |
Region 1 Region 2 Region 7 Counties: Lampasas, Lee, limestone, Llano & Madison Region 9 |
512-438-5984 | 512-928-5431 |
| Shalece Mendez | Region 8 Counties: Atascosa, Bandera, Bexar, Calhoun, Dewitt, Dimmit, Edwards, Gillespie, Goliad, Jackson, Kinney, La Salle & Medina & Victoria | 512-438-5230 | 512-674-4507 |
| Alejandra Schoeneweis |
Region 3 County: Erath Region 7 Counties: Bastrop, Burnet, Caldwell, Coryell, Falls, Fayette, Freestone, Grimes, Hamilton, Hayes, Hill, Leon, Milam, Mills, McLennan, Robertson, San Saba, Travis & Washington |
512-438-5218 | 512-276-3770 |
| Kim Tate | Region 3 Counties: Parker, Rockwall, Somervell & Tarrant | 512-438-5353 | 512-929-1504 |
| Grayson Warrenburg | Region 3 Counties: Collin, Dallas, Denton, Johnson, Kaufman, Palo Pinto, Rockwall & Wise | 512-438-5854 | 512-339-5967 |
| Jill Wilson | Region 6 Counties: Montgomery & Harris County Zip Codes: 77069-77571 | 512-438-5240 | 512-928-5459 |
| Tonya Wingard |
Region 4 Region 6 Counties: Austin, Colorado, Fort Bend, Galveston, Liberty, Walker & Wharton Region 10 Region 11 |
512-438-5489 | 512-276-3680 |
Out-of-State Background Check Contacts
Email CBCU Background Checks for questions related to Out-of-State Background checks.
| Name | Phone Number | Fax Number |
|---|---|---|
| Julianna Crighton | 512-438-5221 | 512-276-3714 |
| Morgan Nuncio | 512-438-4898 | 512-928-5236 |
| Cassandra Pearson | 512-438-3658 | 512-276-3725 |
| Vicki Persky | 512-438-3127 | 512-339-5848 |
| Corinna Reyna | 512-438-5262 | 512-934-9407 |
| Leah Trevino | 512-438-4324 | 512-929-1507 |
Fingerprinting Contacts
Contact CCR FBI Results for questions related to Fingerprint Troubleshooting. Email the Contact CBCU mailbox for inquiries regarding homebound fingerprinting and general questions regarding CBCU.
| Name | Region and/or Duties | Phone | Fax |
|---|---|---|---|
| Demika Jones | Support Line and FBI Fingerprint Troubleshooting | 512-438-3069 | 512-339-5871 |
| Tarsha Prosser | Support Line and FBI Fingerprint Troubleshooting | 512-438-5946 | 512-339-5871 |
| Patrice Wingard | Support Line and Homebound Fingerprinting Process | 512-438-3082 | 512-339-5871 |
Administration Contacts
| Name | Job Title | Phone | Fax |
|---|---|---|---|
| Lance Urban | CBCU Director | 512-438-3182 | 512-927-5968 |
| Emily Kopplin | CBCU Program Administrator | 512-438-3587 | 512-276-3736 |
| ShaDora Cody | CBCU Administrative Assistant III | 512-438-5360 | 512-276-3451 |
| Taylor Deats |
Residential Child Care Regulation Background Check Manager Region 1 Region 2 Region 5 Region 6 Counties: Brazoria, Chambers, Harris, Matagorda, Montgomery & Waller Region 7 Counties: Lampasas, Lee, Limestone, Llano & Madison Region 8 Region 9 |
512-438-5360 | 512-276-3228 |
| Megan Fleming |
Child Care Regulation Day Care Background Check Manager Region 1 Counties: Armstrong, Bailey, Briscoe, Carson, Castro, Childress, Cochran, Collingsworth, Crosby, Dallam, Deaf Smith, Gray, Hale, Lubbock & Randall Region 4 Region 5 Region 6 Counties: Austin, Brazoria, Chambers, Colorado, Fort Bend, Galveston, Liberty, Matagorda, Montgomery, Walker, Waller & Wharton; Harris Zip Codes: 77002-77090 & 77450-77598 Region 7 Counties: Bastrop, Blanco, Bosque, Burleson, Caldwell, Fayette, Freestone, Hamilton, Hill, Lampasas, Leon, Limestone, Llano, Madison, McLennan, Milam, Robertson & Washington; Travis County Zip Codes: 78757-78799 Region 11 Counties: Aransas, Bee, Brooks, Cameron, Duval, Hidalgo, Jim Hogg, Jim Wells, Kenedy, Kleberg, Live Oak, McMullen, Nueces, Refugio, Starr, Willacy & Zapata |
512-438-4442 | 512-276-3312 |
| Robin Glover | Residential Child Care Regulation Background Check Manager Region 3 Region 4 Region 6 Counties: Austin, Brazoria, Colorado, Fort Bend, Galveston, Liberty, Walker & Wharton Region 7 Counties: Bastrop, Bell, Blanco, Bosque, Brazos, Burleson, Burnet, Caldwell, Coryell, Falls, Fayette, Freestone, Grimes, Hamilton, Hays, Hill, Leon, Milam, Mills, McLennan, Robertson, San Saba, Travis, Washington & Williamson Region 10 Region 11 |
512-438-5909 | 512- 276-3732 |
| Janet Kisler |
Child Care Regulation Day Care Background Check Manager Region 1 Counties: Dickens, Donley, Floyd, Garza, Hall, Hansford, Hartley, Hemphill, Hockley, Hutchinson, King, Lamb, Lipscomb, Moore, Motley, Ochiltree, Oldham, Parmer, Potter, Roberts, Sherman, Swisher, Terry, Wheeler & Yoakum Region 2 Region 3 Region 7 Counties: Bell, Brazos, Coryell, Falls, Grimes, Hays, Lee, Mills, San Saba & Williamson; Travis County Zip Codes: 78610-78756 |
512-438-3596 | 512-934-9424 |
| Elizabeth Relyea |
Child Care Regulation Day Care Background Check Manager Out-of-State Background Checks |
512-438-5651 | 512-934-9965 |
| Ruby Rocha-Edwards |
Child Care Regulation Day Care Background Check and CBCU Support Line Manager Region 6 County: Harris County Zip Codes: 77091-77449 Region 8 Region 9 Region 10 Region 11 Counties: San Patricio & Webb |
512-438-5123 | 512-276-3736 |