Long-term Care Provider Web-based Training

In order to access these courses, your browser must be set to allow pop-ups. Some pop-blockers can be disabled by holding the Ctrl key down while clicking on the course you wish to take.

Web-based Training

Medicaid and Medicaid Waiver Programs

Abuse Neglect and Exploitation Competency Training and Exam

This training is designed to meet the basic ANE training requirements for staff providing direct care in a community setting. By the end of the training, staff should be able to identify which acts constitute ANE, how to recognize ANE, understand risk factors for ANE, and what methods can be used to address ANE. Additionally, this training includes an introduction to trauma and its impact on the people we serve.

Service providers must complete a test with a score of 80 percent or higher. A training certificate can be printed at the end of this training and kept in staff personnel files to meet training requirements.

To access and complete this free online training, please go to the HHS Learning Portal's ANE Competency Training course page, create a user login and follow instructions.

Alternatives for Children Not in the Medically Dependent Children Program

Alternative Resources for Children When Not Enrolled in MDCP (January 27, 2015)
This course will help participants identify alternative resources to share with families when individuals are not eligible to receive services through MDCP.

Deaf-Blind with Multiple Disabilities Waiver

DBMD Waiver (November 28, 2016)
This course provides DBMD providers with information on developing and completing a successful service planning packet. This training includes information regarding:

  • Submitting enrollment, renewal, and revision individual plan of care packets
  • Completing IPC forms, transfers, intellectual disability/related condition assessment forms, and individual program plans
  • The most common mistakes made with each of these.

Service providers must complete a test with a score of 80 percent or higher and print a certificate of completion.

Community First Choice

Community First Choice in the HCS and TxHmL Programs (January 29, 2016)
This training discusses the implementation of Community First Choice as it applies to individuals receiving services through the HCS and TxHmL waiver programs. Topics in this training include:

  • CFC services
  • Provider qualifications
  • Eligible living environments
  • Individual plan of care renewal
  • Other important CFC service coordination topics such as transportation, financial management services and monitoring.

This training is mandatory for all HCS and TxHmL service coordinators and includes a quiz with a minimum required score.

Behavioral Support Services

HCS and TxHmL Behavioral Support Services Provider Policy Training (March 3, 2015)

This course informs service providers of behavioral support services in the HCS and TxHmL programs related to the provision of behavioral support services in those programs.

Behavioral support service providers currently providing services to individuals must complete this WBT prior to June 1, 2015. All new behavior support service providers must complete the WBT before providing services to an individual. All providers must complete the course every three years.

To document successful course completion, participants must print a copy of the certificate provided at the end of the training and submit a copy to a program provider with whom they are employed or contracted.

Primary Home Care

Primary Home Care Rules (February 2, 2011)
This course is intended for providers who have contracted with to provide attendant care services for the PHC, Community Attendant Services or Family Care programs.

Most Frequently Cited Deficiencies

This course covers the 10 most frequently cited deficiencies based on the agency’s annual report.

Assisted Living Facilities

10 Most Frequently Cited Violations in ALFs — Fiscal Year 2018 (August 31, 2021)

Day Activity and Health Services

10 Most Frequently Cited Deficiencies in DAHS — Fiscal Year 2018 (June 27, 2019)

Home and Community-based Services

10 Most Frequently Cited Deficiencies in Home and Community-based Services (HCS) — Fiscal Year 2018 (November 19, 2020)

Home and Community Support Services Agencies

10 Most Frequently Cited Deficiencies in HCSSAs — Fiscal Year 2019 Q1 and Q2 (August 20, 2019)

Hospice

10 Most Frequently Cited Deficiencies in Hospice — Fiscal Year 2018 (July 1, 2019)

Intermediate Care Facilities

Nursing Facilities

Service and Care Coordination

HHS is dedicated to improving efficiency and effectiveness of person-centered Medicaid long term services and supports. Ensuring continuity of services requires collaboration of all person-centered planning team members chosen by the person to help them make choices and coordinate Medicaid program services and that support them to achieve their desired life. Person-centered planning team members include the person and their LAR, managed care organization, the case management entity, program provider representatives and others chosen by the person.

Training Opportunities and Additional Resources

HHS hosts several computer-based courses on the HHS Learning Portal. Periodically check the HHS Learning Portal and the HHS website for new learning opportunity content. Additional resources can be found on the following pages:

Contact us

If you are interested in a training opportunity or reference material that you do not see listed, contact LTSS_Policy@hhs.texas.gov so that HHSC can explore expanding our learning opportunity content.

Other Courses

Annual Mandatory Training for Assisted Living Facilities

Annual Mandatory Training for Assisted Living Facilities (December 10, 2020)
The Texas Health and Safety Code requires Managers in Assisted Living Facilities (ALFs) and State employees who inspect ALFs to take this training annually.

Complaint and Incident Intake

Complaint and Incident Intake (December 4, 2020)
This course provides an overview for how to efficiently submit a complete incident report to Complaint and Incident Intake.

DAHS Licensure Rules and Preparing for an Inspection

DAHS Licensure Rules and Preparing for an Inspection (April 9, 2020)
This presentation was designed for both Day Activity and Health Services providers and HHSC staff. The training guides you through the rules in conjunction with self-assessment questions which will assist you in preparing for an inspection.

Emergency Preparedness Guidance for NFs

Emergency Preparedness Guidance for NFs (PDF) (March 16, 2020)
This presentation discusses emergency preparedness rules for nursing facilities.

Focused Infection Control Surveys in NFs

Focused Infection Control Surveys in NFs (PDF) (March 16, 2020)
Infection control rules are usually focused on hand hygiene, PPE usage use, and disinfection of the environment. Nursing facilities should plan for an outbreak that can strike at any time— whether it is COVID-19, the flu, or any other infectious disease. In this presentation, we will look at existing infection control regulations and give examples relevant to the COVID-19 outbreak.

Infection Control Home Health and Hospice

Infection Control Home Health and Hospice (PDF) (March 16, 2020) 

The novel coronavirus, known as COVID-19, is causing an outbreak of respiratory disease in countries around the world.  Texas and CMS are committed to protecting our vulnerable patients by focusing your efforts as surveyors on infection control. Infection control is a serious concern for HHSC and the citizens of Texas. Clients and patients who use home health and hospice services are vulnerable to COVID-19 and other diseases.

Plan of Removal

Plan of Removal (December 11, 2020)
This course provides a reference guide for a plan of removal and shows how such a plan differs from a plan of correction.

Writing Acceptable Plans of Correction

This course is intended to facilitate an understanding of what constitutes an acceptable plan of correction based on identified deficient practices and what makes a plan of correction acceptable to the Texas Health and Human Services Commission.

Assisted Living Facilities

Writing Acceptable Plans of Correction for ALFs (September 7, 2021)

Day Activity and Health Services

Writing Acceptable Plans of Correction for DAHS (January 8, 2021)

Home and Community Support Services Agencies

Writing Acceptable Plans of Correction for HCSSAs (November 19, 2020)

Intermediate Care Facilities for individuals with an Intellectual Disability

Writing Acceptable Plans of Correction for ICFs/IDD (January 30, 2018)

Nursing Facilities

Writing Acceptable Plans of Correction for Nursing Facilities (November 2019)