Family Care (FC)

What is Family Care?

Family Care is a nonskilled, nontechnical attendant care service that is available to eligible individuals who have functional limitations caused by age, disability or medical problems. FC provides assistance with activities of daily living and is delivered by an attendant. Services provided do not require an attendant to have professional or technical training.

Provider & Information Letters

Contact Program Staff

For questions about:

Contracting to Provide Services

FC providers must be licensed as a Home and Community Support Services Agency within the category of Licensed Home Health Services, Licensed and Certified Home Health Services, or Personal Assistance Services and have a contract with HHSC to provide FC services. Rules regarding minimum standards for HCSSA licensure can be found in Title 26, Chapter 558 of the Texas Administrative Code.

Visit the HCSSA site for more information about licensing requirements.

To be eligible to provide FC and receive reimbursement, a provider agency must meet certain eligibility criteria. Rules regarding minimum eligibility requirements for contracting can be found in Title 40 of the Texas Administrative Code as follows:

FC is one of three programs under one contract. The other two programs are Primary Home Care and Community Attendant Services. A PHC/FC/CAS contractor must agree to serve individuals in each program.

Learn more information about HHSC provider enrollment process and requirements.

An individual or provider agency must complete an application to provide services in the Community Services programs. To ensure all required documents are submitted with your application, review the application checklist for this program using Form 5830, Contract Application Packet Checklist, State Office Enrolled.

Contract applicants and current contractors for PHC/FC/CAS may submit contract applications, completed forms and required information by:

  • Email: hhseopcm@hhsc.state.tx.us or
  • Fax: 512-206-3979
  • Regular Mail
    Texas Health and Human Services Commission
    Eligibility Operations Provider Contract Management
    Mail Code W-357
    P.O. Box 149030
    Austin, Texas 78714-9030
  • Overnight/Express Delivery
    Texas Health and Human Services Commission
    Eligibility Operations Provider Contract Management
    Mail Code W-357
    909 West 45th Street
    Austin, Texas 78751

Should you have any questions regarding the enrollment process for these programs, contact Eligibility Operations Provider Contract Management at 512-438-3550. 

In accordance with 40 Texas Administrative Code Section 49.302(b), HHSC requires a newly enrolled PHC/FC/CAS contractor to either successfully complete program orientation or to submit verification that the program orientation was completed in another region for the same contract type before HHSC places the contract of the contractor on the regional choice list. After HHSC awards the contract, Regional Enrollment and Monitoring staff will contact the contractor to schedule the program orientation.

Statutes & Rules

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HHSC contracts with a company called Granicus to provide email updates, called GovDelivery. In accordance with your contract, and contracting rules at 40 Texas Administrative Code Section 49.302(g), you must subscribe to receive HHSC email updates via GovDelivery.