Emergency Response Services (ERS)

What are Emergency Response Services?

Around-the-clock emergency response services are provided through an electronic monitoring system that is used by functionally impaired adults who live alone or who are socially isolated in the community. In an emergency, the individual can press a call button to signal for help. The electronic monitoring system helps to ensure that the appropriate person or service agency responds to an alarm call.

Communications

Please click here for Provider Communications.

Don’t Miss Out on Emails from HHS

The Texas Health and Human Services Commission contracts with a company called Granicus to provide email updates, called GovDelivery. In accordance with your contract, and contracting rules at 40 Texas Administrative Code §49.302(g), you must subscribe to receive HHSC email updates, using this GovDelivery signup, and select Information Letters, Provider Alerts and the contract program type(s).

When you sign up for email updates, you are giving your information to both HHSC and to Granicus. When HHSC has your information, it is subject to the HHSC privacy policy. When Granicus has your information, it is subject to the Granicus GovDelivery privacy policy.

Contact Program Staff

For questions about:

How to Become a Provider

Contracting to Provide Services

Public agencies or private nonprofit corporations that are either chartered with or authorized by the Secretary of State to transact business within the state and have a 24-hour-a-day, seven-day-a-week emergency response monitoring capability, may apply for a contract. Providers must meet licensure requirements of the Texas Private Security Bureau of the Public Safety of the State of Texas or the Texas Department of State Health Services.

To be eligible to provide services and receive reimbursement for these services, a provider agency must meet certain eligibility criteria. Rules regarding program and contracting requirements can be found in Title 40 of the Texas Administrative Code (TAC) as follows:

For more information about HHSC provider enrollment process and requirements, please click here.

An individual or provider agency must complete an application to provide services in the Community Services programs. Once you have met the minimum eligibility criteria, you may review the required application documents on:

The required application documents may be downloaded for completion. Please contact Contact Information for Eligibility Operations Provider Contract Management (PDF)  to obtain the mailing address to submit completed documents.

If you prefer HHSC to mail you the required application documents, contact Contact Information for Eligibility Operations Provider Contract Management (PDF) to request an application packet and obtain the mailing address to submit completed documents.

Statutes & Rules

Communications

Information & Provider Letters

All letters are in PDF format.

Keywords in title or number
Number Title Date Published
IL 2021-48 Acceptable Documentation for a Criminal History Check 10/20/2021
IL 2021-36 Fiscal Year 2021 Cutoff Date for Year-end Closeout Processing 7/30/2021
IL 2021-27 Preparing for the Upcoming Fiscal Year 2021 Fee-for-Service Claims Billing Closeout 5/28/2021
IL 2021-09 Handling of Sensitive Personal Information and Breach Notification
Note: Replaces IL 2012-86
2/24/2021
IL 2020-35 Fiscal Year 2020 Cutoff Date for Year-end Closeout Processing 8/7/2020
IL 2020-24 Preparing for the Upcoming Fiscal year 2020 Fee-for-Service Claims Billing Closeout 6/12/2020
IL 2020-20 Requirement to Complete DIR-Certified Cybersecurity Training Program -- Due April 30, 2020 4/20/2020
PL 2017-24 All Providers are Required to Redo Nurse Aide Registry (NAR) Searches Conducted from June 14, 2017, through August 3, 2017 9/7/2017
PL 2017-23 All Providers Are Required To Redo Employee Misconduct Registry (EMR) Searches Conducted From June 9, 2017, through July 27, 2017 8/7/2017
IL 2015-73 Removal of Licensure Requirements 12/2/2015