An official State of Texas website.
Help with Benefits and the Your Texas Benefits Website
Visit Your Texas Benefits or use the Your Texas Benefits mobile app to manage your benefits. You can get help with the website or with your benefits by calling 2-1-1 or 877-541-7905 (select your language and then Option 2).
Lone Star Card
You can visit the Lone Star Card webpage, call the Help Desk at 800-777-7328 or email the Lone Star Card Help Desk if you have questions about your Lone Star Card, such as:
- What do I do if I've been approved but haven't received the card yet?
- I've lost my card. How can I get a replacement?
Questions about Provider Licensing, Credentialing and Regulation
If you have questions about provider licensing, credentialing and regulation:
- Child Care Regulation website or CCRQuestions@hhs.texas.gov.
- Child Care Regulation Provider Portal or CCRQuestions@hhs.texas.gov.
- Certified Nurse Aide (CNA) website or NurseAideRegistry@hhs,texas.gov.
- Medication Aide website or Medication_Aide_Program@hhs.texas.gov.
- Long-term care providers website.
- Long-term care provider license confirmations.
- Long-term care provider policy questions.
- Technical issues with the Texas Unified Licensure Information Portal (TULIP): call the TULIP Help Desk at 512-438-2584 between 8 a.m. to 5 p.m. CT, Monday through Friday.
Help with Downloading a Form
If you need help downloading a form, visit our troubleshooting page.
File a Complaint Against a Provider
Any person with knowledge of substandard care provided by any HHS-regulated health care facility may file a complaint.
- Click here for details on submitting a complaint.
- Long-term care complaints: call 800-458-9858.
- Health care regulation complaints: call 888-973-0022 (select Option 4 for acute care or Option 8 for substance abuse).
- CIIComplaints@hhs.texas.gov.
Technical Issues with this Website
If you find pages or links that are not working on this site, email Webmaster@hhs.texas.gov. Please make sure to include the link of the page that you are having trouble with.