4100, Ordering

Revision 17-1; Effective May 5, 2017

The Electronics Benefits Transfer site coordinator or backup orders EBT supplies of Lone Star cards.

The EBT regional coordinator determines the maximum number of Lone Star cards an individual office may have on hand. The EBT site coordinator immediately updates the local/benefit office security procedures to reflect changes in the allowable bulk supply and sends a copy of the updated procedures to the EBT regional coordinator.

4200, Receiving

Revision 17-1; Effective May 5, 2017

Follow established regional/local/benefit office procedures for accepting the orders of Lone Star cards and securing the orders if designated EBT staff are not available to perform the count.

After receipt, handle the packages of vault Lone Star cards as follows:

  • Designated EBT staff must open the packages of Lone Star cards and physically count the cards.

Note: Two people must be involved in this process unless specifically approved by the EBT regional coordinator in writing. The second party does not have to be assigned an EBT position or listed in the local/benefit office security procedures.

  • Repackage the Lone Star cards, seal with heavy tape, and mark the outside with the beginning and ending cards/numbers.
  • Sign and send a copy of the Request for Lone Star Materials order form/packing slip to the EBT regional coordinator or designee within five workdays. The second party assisting with the count must also sign the packing slip.


Staff may:

  • log the personal account numbers (PAN) for the Lone Star cards using Form H1173, EBT Card Issuance and PIN Self-Selection/Issuance Log;
  • repackage in increments of 25 in separate envelopes; and
  • seal the envelopes with heavy tape.

Examine all boxes of inactive Lone Star cards for any signs of tampering.

If an inactive Lone Star card listed on the order form (request for Lone Star Materials) is not in the shipment received or any other discrepancy exists, the EBT site coordinator or backup person:

  • documents the discrepancy;
  • completes Form H1111, Card Order Discrepancy Verification; and
  • provides a copy by fax to the EBT regional coordinator.

The EBT regional coordinator:

4300, Storing

Revision 17-1; Effective May 5, 2017

Store the bulk supply of inactive Lone Star cards in secure rooms in a locked safe, vault, file cabinet or storage room.

Allow only staff designated on the local office security plan to have access to the bulk supply. Keep keys to safes, vaults, file cabinets or storage rooms in a secure place.

4310 Bulk Supply Maximum

Revision 17-1; Effective May 5, 2017

The EBT regional coordinator will determine the maximum number of Lone Star cards that a local/benefit office may have in bulk supply.

4320 Daily Supply

Revision 17-1; Effective May 5, 2017

The daily supply is a limited amount of Lone Star cards from the bulk supply that is given to the EBT clerk to use during the work day. When providing the daily supply to the EBT clerk and/or anytime cards are transferred from one EBT clerk to another, account for the cards on Form H1177, Transmittal and Receipt for Controlled EBT Documents.

EBT clerks must keep the Lone Star cards in a locked file cabinet or desk drawer whenever they leave their workstations. Anytime another EBT staff person will be issuing a card from the daily supply the cards must be transferred.

Note: The EBT regional coordinator must approve any exceptions to the daily supply procedures through the process of approval for regional office procedures and/or approval of local/benefit office security procedures.

4400, Issuing and Accounting

Revision 17-1; Effective May 5, 2017

The policy and procedures for issuing and accounting for Lone Star cards are found in:

4410 Logs

Revision 17-1; Effective May 5, 2017

To enhance accountability of Lone Star cards keep:

  • Form H1173EBT Card Issuance and PIN Self-Selection Issuance Log, for Lone Star cards; and
  • a log or Form H1173 for returned/voided Lone Star cards/PIN packets.

4420 Returned and Voided Lone Star Cards and PIN Packets

Revision 17-1; Effective May 5, 2017

Local/benefit offices log a returned or defective Lone Star card or compromised PIN packet on the void/return log.

The EBT site coordinator ensures:

  • the card is immediately deactivated on the EBT system and cut in half,
  • compromised PIN packets are immediately torn in half, and
  • both are disposed of before a witness.

4430 Mailing Lone Star Cards

Revision 17-1; Effective May 5, 2017

In most cases, Lone Star cards should be mailed by the vendor using "Issue Replacement card only" and selecting the "Send by mail" check box in the EBT AT.

Note: Vendor-mailed cards do not apply to the procedures listed below.

Because mailing a Lone Star card is a risk, local/benefit offices must justify mailing in accordance with B-230, Electronic Benefit Transfer (EBT), of the Texas Works Handbook.

Local/benefit offices must secure the cards until the mail is picked up or delivered to the post office.

Log the mailed Lone Star cards on Form H1173, EBT Card Issuance and PIN Self-Selection/Issuance Log, or a regionally approved mail log, if required by regional management.

Local/benefit office mailing procedures must ensure security and accountability of mailed Lone Star cards. All PIN packets are mailed by vendor by selecting send by mail check box in the EBT AT.

4500, Missing or Stolen Lone Star Cards

Revision 17-1; Effective May 5, 2017

If local/benefit office EBT staff find that a vault Lone Star card is missing during the accounting process, the EBT site coordinator must immediately notify the EBT regional coordinator.

The EBT regional coordinator reports any discrepancy, including any problem with the quality of the Lone Star cards, to EBT Program Operations via email.

If it is determined that Lone Star cards were stolen, follow these procedures:

  • the EBT site coordinator must immediately notify the EBT regional coordinator of any missing or stolen inactive Lone Star card that was accounted for upon receipt and stored; and
  • the EBT regional coordinator reports the loss immediately to EBT Program Operations by telephone or email.

Within 24 hours after the initial report, the EBT regional coordinator sends a follow-up memorandum to EBT Program Operations describing the incident and steps taken to prevent future occurrences. Send copies of the memo to appropriate regional management staff and, if deemed necessary, to the field investigations unit supervisor.

If the region later finds the missing or stolen Lone Star card, the EBT regional coordinator notifies appropriate regional and state office staff by memorandum.

If EBT Program Operations finds that a card has been used, EBT Program Operations deactivates the card and notifies the EBT regional coordinator, the Inspector General (IG) and Eligibility Services – Field staff.

The EBT regional coordinator explores the validity of a case record associated with the used Lone Star card. If the use is valid, the EBT regional coordinator notifies EBT Program Operations and appropriate regional management staff by memorandum.

If the EBT regional coordinator suspects criminal misconduct, the EBT regional coordinator notifies the RD regarding the fraudulent activity.

4600, Disaster Electronic Benefit Transfer (EBT) Card Reserve

Revision 18-1; Effective December 19, 2018

The EBT card reserve must be maintained in a secure storage location with limited access as further described below. Inventory control and records through point of issuance must be maintained along with periodic third-party review and validation of inventory.

Secure Storage and Limited Access

Reserve EBT cards will be secured in a limited-access space. The EBT cards will be sealed in sleeves containing 250 cards each and will be stored in locked file cabinets. The locked file cabinets will be secured with a serialized, tamper-evident seal signed by the regional EBT coordinator. Policy and procedures for secure storage are found in 4300, Storing.

Inventory and Point of Issuance Controls

The inventory record for each file cabinet will include the EBT card numbers and the associated seal serial number. The regional EBT coordinator and a second individual included on the EBT Security Plan will verify the signature, integrity and serial number of the tamper-evident seals on a monthly basis.

In the event of a disaster where Disaster Supplemental Nutrition Assistance Program (D-SNAP) has been authorized, Eligibility Operations will utilize the reserve EBT cards before leveraging the vendor’s reserve supply. Cards distributed for D-SNAP use will be accounted for using Form H1177, Transmittal and Receipt for Controlled EBT Documents.

Third-Party Periodic Review

Annually, a group of individuals on the EBT Security Plan will remove the seals, conduct functional testing on a sample of the EBT cards, complete a detailed inventory, and reseal the card sleeves and file cabinets.