5.8.3 Service Delivery

Scope of Services

Job placement services include, but are not limited to, the following.

  1. Account building, employer contacts, and job analysis.
  2. Matching individual DBS consumers with appropriate employment opportunities.
  3. Job placement services for individual consumers including pre-employment orientation, support of newly-hired consumers for at least 90 days of employment, and; follow-up with the consumer and/or employer as appropriate.

 

Acceptable Employment

Acceptable employment is a position in an integrated employment setting at or above current minimum wage. Integrated employment is defined in federal regulations as:

"a setting typically found in the community in which applicants or eligible individuals interact with non-disabled individuals other than non-disabled individuals who are providing services to those applicants or eligible individuals."

 

Acceptable Job Placement

Acceptable job placement means acceptable employment of a DBS consumer in a meaningful job commensurate with the individual consumer's stated vocational goals in an integrated employment setting at a wage equal to or above current minimum wage for at least 90 days.

Acceptable job placement is limited to job placement in an integrated setting within an organization or business that is not owned, operated, controlled, or otherwise governed by the contract service provider.

 

Outcome—Job Placement

Job placement services are completed when the consumer:

  • has been referred to and hired by an acceptable employer,
  • is employed in a position consistent with the consumer's vocational goals,
  • is earning a wage equal to or above current minimum wage, and
  • has been successfully employed for at least 90 calendar days.

 

Referral Process

An initial staffing must be completed before job placement services may be initiated. The purpose of the initial staffing is to allow the consumer, the counselor, and the job placement provider an opportunity to meet and discuss the consumer's employment goals including:

  • the individual's vocational goal,
  • expectations for full-time or part-time employment, and
  • the anticipated number of hours to be worked each week.

All initial staffings must be documented using a DARS2876, Job Placement Referral Acceptance, form (see immediately below) and placed in the consumer's file.

 

Referral Acceptance

Following completion of the initial staffing, the job placement provider shall complete a DARS2876, Job Placement Referral Acceptance form.

The DARS2876 form documents the job placement provider's acceptance (or non-acceptance) of the referral for job placement services.

The DARS2876 form must be signed by both the counselor and the job placement provider.

 

Notification of Job Placement

The job placement provider is required to notify the consumer's counselor or case manager when the consumer is scheduled for an employment interview.

The job placement provider is required to submit a DARS2873, Initial Placement Report, form to the consumer's counselor or case manager when the consumer accepts a job offer.

 

Follow-Up Reports

On the 30th and 60th day of employment, the job placement provider must submit a written report to the consumer's counselor or case manager.

All post-employment follow up reports must be submitted in the standard format required by DBS using a DARS2875, Post-Employment Follow Up Report form.

The written report must include a brief narrative of the consumer's performance including:

  • any problems and/or issues associated with employment,
  • the employer's satisfaction with the consumer, and
  • the consumer's satisfaction with the employment.

The narrative should include any actions taken to resolve problems/issues and expected outcomes as a result of the actions. These actions may include but are not limited to:

  • re-evaluating the consumer's position and job duties,
  • determining if modifications are necessary,
  • recommending job coach services,
  • additional assistive technology and/or training, and
  • transportation issues

 

Documenting Job Placement

After the consumer has been successfully employed for at least 90 calendar days, the job placement provider is required to submit a fully completed and signed DARS2872, Job Placement Final Billing, form to the consumer's counselor or case manager verifying that the consumer has been employed for at least 90 days in a job that is consistent with the consumer's vocational goal.

The job placement provider's signature on the DARS2872 form is the provider's verification of the following minimum employment conditions:

  • The consumer and the employer are both satisfied.
  • The consumer's work is consistent with the consumer's abilities and interests.
  • The consumer has the necessary skills to perform the work in a satisfactory manner.
  • The work and the working conditions will not aggravate the consumer's disability and the consumer's disability will not jeopardize the health or safety of others.
  • The consumer's wages and working conditions conform to federal and state laws.
  • The employment is regular and reasonably permanent.
  • The consumer's wages are commensurate to wages of similar workers.

Note: A copy of the consumer's most recent paycheck or check stub must be attached to the provider's DARS2872, Job Placement Final Billing form. If the job placement provider is unable to obtain a copy of the consumer's most recent paycheck or check stub, a fee estimated to be the equivalent of one-week salary will be paid if the consumer's counselor or case manager documents verification of employment in the consumer's case file.

 

Verification of Employment

Upon receipt of the job placement provider's written statements, DBS will verify completion of job placement services by

  • contacting the consumer and/or employer, and
  • documenting the contact in the consumer's case record.

 

Social Security Administration/Vocational Rehabilitation (SSA/VR) Employment Network

For providers who are also employment networks as defined by the Social Security Administration, see 5.13 SSA/VR Ticket to Work Partnership Plus—EN Employment Advancement Payments.