5.5 Vocational Adjustment

5.5.1 Job Function

Vocational adjustment training provides formal classroom training designed to increase a consumer's interpersonal skills relating to basic traits and attitudes. The focus of vocational adjustment training is work-related skills and successful employment.

5.5.2 Qualifications

Education, Training, and Experience

Vocational adjustment trainers must have one of the following:

  • a master's degree in rehabilitation, counseling and guidance, or psychology; or
  • a bachelor's degree in a related field (for example, education, sociology, liberal arts, etc.) and one year of full-time experience performing vocational adjustment or work adjustment services or similar duties in a rehabilitation agency or organization working with people who have visual disabilities and/or other disabilities; or
  • a combination of training and experience with a minimum of two years' full-time experience in the successful provision of services to people with disabilities. These services must be similar to those provided in vocational adjustment training.


Provider Authorization

Services must not begin until DBS has issued a service authorization and/or purchase order.

Providers must have written authorization from DBS before the provider's employee provides services to DBS consumers. No service provided by a provider's employee will be paid if the service is provided before DBS written authorization is received.

For additional information, please see Documenting Staff Changes in section 1.6.4 of this manual and Staff Information Sheets in section 4.2 of this manual.



Reasonable flexibility to vary vocational adjustment services will be authorized in order to accommodate the specific needs of individual consumers.


Staff-to-Consumer Ratio

For the purpose of conducting vocational adjustment training, the staff-to-consumer ratio must not exceed one staff member to six consumers (1:6). In a group setting (a maximum of ten consumers per group), a competent aide under the supervision of the vocational adjustment trainer may be used if the number of DBS consumers receiving vocational adjustment training at the same time is more than six but not more than ten consumers.

5.5.3 Service Delivery

Scope of Services

Vocational adjustment training may be provided one-on-one or in a group setting, as determined by the trainer. Training is provided in a formal classroom environment and includes job-related skills such as:

  • social skills,
  • daily living skills,
  • effective communication,
  • grooming and hygiene,
  • problem solving,
  • goal setting,
  • time management,
  • financial management,
  • disability awareness,
  • self-concept,
  • self-motivation,
  • work traits and work ethics, and
  • conflict resolution.


Outcome—Social Skills

The consumer will demonstrate appropriate social behavior in selected settings on a routine basis.


Outcome—Daily Living Skills

The consumer will demonstrate the daily living skills (food preparation, homemaking, etc.) necessary to function independently.


Outcome—Effective Communication Skills

The consumer will demonstrate clear and open communication in multiple settings including authority figures, co-workers, and peers. Skill areas will include appropriate phone etiquette, face-to-face communication, and cooperative communication with an interactive group.


Outcome—Grooming and Hygiene

The consumer will demonstrate appropriate personal grooming and hygiene for a work environment.


Outcome—Problem Solving

The consumer will demonstrate appropriate solutions to pre-identified work-related barriers.


Outcome—Goal Setting

The consumer will demonstrate an understanding of realistic goals and objectives.


Outcome—Time Management

The consumer will demonstrate effective time scheduling including but not limited to: understanding the importance of punctuality, following attendance guidelines, meeting deadlines, and scheduling appointments appropriately.


Outcome—Financial Management

The consumer will demonstrate an understanding of basic budgeting, banking services, and the responsible use of credit.


Outcome—Disability Awareness

The consumer will demonstrate proficiency in explaining their disability and offering solutions to disability-related problems.



The consumer will demonstrate a clear understanding of their personal assets, skills, and abilities.



The consumer will demonstrate a clear understanding of the concept, influence, and benefits of self-motivation.


Outcome—Work Traits and Work Ethics

The consumer will demonstrate appropriate work-related behaviors including acceptable attendance and tardiness records during vocational adjustment training, developing and maintaining productive interpersonal relationships with both co-workers and supervisors, recognition of "quality" work, and the ability to compete appropriately for work assignments, supervisory recognition, promotions, etc.


Outcome—Conflict Resolution

The consumer will demonstrate the ability to cope with and resolve work-related problems or conflicts in an appropriate manner.


Vocational Adjustment Training Reports

Vocational adjustment training reports must be submitted in the standard format required by DBS using a DARS2870, Vocational Adjustment Progress Report form.

Vocational adjustment training reports are due within 35 calendar days from the date training is completed.

5.5.4 Performance Measures

DBS considers the following questions in measuring provider performance:

  • Did the provider meet the consumer's vocational adjustment training needs as requisitioned by the consumer's counselor or case manager?
  • Has the provider met DBS contract specifications?
  • Has the provider performed all contractual services in a professional manner in accordance with the requirements detailed in this manual?
  • If a staff member who provides contract services to DBS consumers was hired during the contract period, did the provider submit a staff information sheet to CPCSC before the new employee provided services to DBS consumers?
  • If a staff member who provides contract services to DBS consumers resigned during the contract period, did the provider inform CPCSC of the staff member's resignation no later than the employee's last day?
  • Were each of the desired minimum outcomes (a) demonstrated by the consumer after completing vocational adjustment training and (b) supported by written documentation in the consumer case file?
  • Was all vocational adjustment training conducted with a staff-to-consumer ratio of no more than one-to-six?
  • Were all training records and activity sheets for each consumer completed and signed by the direct service provider (the trainer who actually provided the training)?
  • Has the provider adhered to DBS confidentiality standards?
  • Has the provider submitted all required reports in accordance with DBS specifications or standards?
  • Has the provider submitted fully completed invoices no later than 35 calendar days following service completion?