3500, Nondiscrimination and Limited English Proficiency

Revision 22-2; Effective April 1, 2022

As outlined in the HHSC Uniform Terms and Conditions – Grant Version 2.16, HHSC contractors must comply with state and federal anti-discrimination laws, including but not limited to:

To ensure compliance with nondiscrimination laws, regulations and policies,
contractors must:

  • Sign a written assurance to comply with applicable federal and state nondiscrimination laws and regulations;
  • Have a written policy that states the agency does not discriminate on the basis of race, color, national origin, including limited English proficiency (LEP), sex, age, religion or disability;
  • Have a policy that addresses individual rights and responsibilities that is applicable to all individuals requesting family planning services;
  • Have procedures for notifying the HHSC Civil Rights Office of any program or service-related discrimination allegation or complaint no more than 10 calendar days of the allegation or complaint;
  • Ensure that all contractor staff is trained in the contractor’s nondiscrimination policies, including policies for serving individuals with LEP and individuals with disabilities, and HHSC complaint procedures;
  • Notify all individuals who are applying for family planning services of the contractor’s nondiscrimination policies and complaint procedures; and
  • Prominently display civil rights posters in common areas, including lobbies and waiting rooms, front reception desk and locations where individuals apply for services (posters can be found on the Civil Rights Office website).

More information about nondiscrimination laws and regulations can be found on the HHSC Civil Rights Office page.