Revision 20-1; Effective March 16, 2020

8410 Description

Revision 20-1; Effective March 16, 2020

Under the agency option, the managed care organization (MCO) contracted provider is responsible for managing the day-to-day activities of the attendant and all business details. Most members or legally authorized representatives (LARs) select the agency option model because of the simplicity and convenience of receiving services. For example, under this option, the agency, not the member or LAR, is responsible for:

• locating qualified attendant(s) to provide services;
• any negligent acts or omissions by the attendant(s), and assumes liability for those acts;
• handling all conflicts with the attendant(s);
• any business details related to service delivery; and
• providing basic training for the attendant(s).