Revision 13-3; Effective July 1, 2013

TANF and SNAP

Texas Integrated Eligibility Redesign System (TIERS) Eligibility performs the steps to calculate restored benefits in most instances. The advisor may be required to manually calculate the restored benefit, record the restored benefit and offset information, and issue benefits using the Benefit Issuance – Manual Issuance functional area in TIERS.

1. Determine the month the loss began.
2. Exclude months before the 12-month time limit.
3. Determine if the household was eligible for each month the household lost benefits.
4. Obtain needed information to determine eligibility for any restored benefit month in question.
5. For each month, compute the amount of benefits the household should have received.
6. Determine the restored benefit amount by subtracting the correct benefits from the amount of benefits actually issued. If there is a claim, subtract the restored benefit amount from the amount due on the claim. Issue any remainder to the household.

Note: When initial benefits are paid retroactively, do not reduce the retroactive payment to offset previous claims.

Issue restored benefit(s) within 30 days of the date the agency discovers the underpayment.

 

B—831 Procedures for Counting Restored Benefits Toward a Claim

Revision 13-3; Effective July 1, 2013

TANF and SNAP

1. Document the amount of restored benefits owed on the Restored Benefits Details page or Request Manual Issuance page.
2. Determine if there is a claim, as noted in A-832, How to Verify a Claim Amount. Refer to B-761.1.1, Action on Recoupment Cases.
3. The nightly interface between TIERS and the Accounts Receivable Tracking System (ARTS) will report the offset.
4. Notify the individual on Form H1825, Entitlement to Restored Benefits.

 

B—832 How to Verify a Claim Amount

Revision 13-3; Effective July 1, 2013

TANF and SNAP

Advisors must go to Benefits Issuance on the left navigation bar and click on View Overpayments to verify a claim amount. TIERS users can search for overpayment information by entering a Social Security number, an Eligibility Determination Group (EDG) number or claim number. The Search Results display columns are: Social Security number, EDG number, EDG Name, Claim number and Individual number. Clicking on the Social Security number hyperlink will display overpayment information, which includes the remaining overpayment balance.