B-810, Entitlement to Restored Benefits

Revision 10-2; Effective April 1, 2010


Households are entitled to restored benefits when:

  • legislation, federal regulations or court actions require restoration;
  • the Health and Human Services Commission (HHSC) makes an error in the household's amount of benefits and the household was not at fault;
  • an individual is disqualified for an intentional program violation, which is later reversed by a court; or
  • the Supplemental Nutrition Assistance Program (SNAP) or an authorized representative of a drug and alcohol facility improperly accesses and fails to return the benefits to the individual's EBT account.

Households are not entitled to restored benefits for unreported changes or household errors.

Households are entitled to restored benefits regardless of whether they are currently eligible for or receiving benefits.