Revision 22-4; Effective Sept. 1, 2022

A non-EVV service is an authorized service that is not required to use EVV.

Program providers, FMSAs and CDS employers must continue to follow program documentation requirements for non-EVV services.

Using the EVV system does not replace paper documentation for non-EVV services.

The program provider, FMSA or CDS employer will determine how the service provider or the CDS employee will clock in and clock out of the EVV system when delivering non-EVV services and EVV services throughout the day.

Based on the option chosen by the program provider or FMSA and CDS employer, the service provider or CDS employee will use one of the following options to document a non-EVV service that occurs during an EVV visit:

• Option 1: Clock in to the EVV system and clock out of the EVV system before the non-EVV service begins and clock back in to the EVV system after the non-EVV service has ended.
• Option 2: Remain clocked in to the EVV system while delivering the non-EVV service and document the amount of time spent on the non-EVV service. Note: Follow the EVV vendor or PSO instructions on how to subtract the non-EVV service time at the end of the EVV visit and use appropriate Reason Code Numbers and Reason Code Descriptions as necessary.

Examples for recording non-EVV time

The service provider or CDS employee is working from 8 a.m. to 2 p.m. The service provider or CDS employee spends five hours on EVV services from 8 a.m. – noon and 1 – 2 p.m. and one hour on non-EVV services from noon – 1 p.m.

• Option 1: Clock in to the EVV system and clock out of the EVV system before the non-EVV service begins and clock back in to the EVV system after the non-EVV service has ended.
  • The service provider or CDS employee will:
    • Clock in to the EVV system at 8 a.m. and clock out at noon
    • Begin the non-EVV service
    • Clock back in to the EVV system at 1 p.m. and clock out at 2 p.m.
    • Document the non-EVV services in accordance with program policy
• Option 2: Remain clocked in to the EVV system while delivering the non-EVV service and document the amount of time spent on the non-EVV service.
  • The service provider or CDS employee will:
    • Clock in to the EVV system at 8 a.m. and clock out at 2 p.m.
    • Document the non-EVV service in accordance with program policy.
      • The program provider, FMSA or CDS employer will use the EVV system to document one hour of non-EVV services.
      • Contact your EVV vendor or PSO for instruction on how to adjust the bill hours.

Program providers, FMSAs and CDS employers can review the reported non-EVV service time by accessing the Non-EVV Relevant Time Logged Report in the EVV system. The report will show the total hours worked for non-EVV services.

Note: Program providers, FMSAs or CDS employers must contact their EVV vendor or PSO to determine how to document non-EVV services for members with pre-scheduled visits.