23-1, Handbook Changes

Revision Notice 23-1; Effective Jan. 6, 2023

The following change(s) were made:

Section Title Change
13010 EVV Portal Standard Reports Updates report names.
13020 EVV System Standard Reports Updates report names.

22-4, Handbook Changes

Revision Notice 22-4; Effective Sept. 1, 2022

The following change(s) were made:

Section Title Change
1200 State Laws and Rule Updates section title and text.
1600 Key Terms Updates key terms.
2100 Payers Updates text.
2300 EVV Vendors Updates text.
2400 EVV Proprietary System Operator Updates text.
2500 Program Provider Updates text.
2600 Financial Management Services Agency Updates text.
2700 Member Updates text.
2800 CDS Employer Updates text.
3000 Programs and Services Required to Use EVV Updates text.
4000 EVV System and Setup Updates text.
4110 EVV Vendor Systems Updates text.
4120 EVV Proprietary Systems Updates text.
4130 Select an EVV System Updates text.
4200 EVV Training Updates text.
4500 Service Authorizations Updates text.
4700 EVV System Transfer Updates text.
4710 Transferring EVV Systems Previously section 4720. Updates title and text. Title is now How to Transfer to an EVV Vendor System.
4720 How to Transfer to an EVV Vendor in the State Vendor Pool Previously section 4730. Updates title and text. Title is now How to Transfer to an EVV Proprietary System.
4730 How to Transfer to an EVV Proprietary System Deletes section. 
5000 EVV Proprietary System Updates text.
5010 Eligibility to Use an EVV Proprietary System Previously section 5020. Updates title and text. Title is now Reimbursement for Use of an EVV Proprietary System.
5020 Reimbursement for Use of an EVV Proprietary System Previously section 5030. Updates title and text. Title is now EVV Proprietary System Operator Responsibilities.
5030 EVV Proprietary System Operator Responsibilities Previously section 5040. Updates title and text. Title is now EVV Proprietary System Onboarding Process.
5040 EVV Proprietary System Onboarding Process Previously section 5050. Updates title and text. Title is now EVV Proprietary System Operational Readiness Review.
5050 EVV Proprietary System Operational Readiness Review Previously section 5060. Updates title and text. Title is now Success or Failure of the Operational Readiness Review.
5060 Success or Failure of the Operational Readiness Review Previously section 5070. Updates title and text. Title is now EVV Proprietary System General Operations.
5070 EVV Proprietary System General Operations Previously section 5080. Updates title and text. Title is now Access to the EVV Proprietary System.
5080 Access to the EVV Proprietary System Previously section 5100. Updates title and text. Title is now Proprietary System Operator Compliance.
5090 Required EVV Proprietary System Standard Reports Deletes section.
5100 Proprietary System Operator Compliance Reviews Deletes section.
5200 HHSC Cancellation of EVV Proprietary System Approval Deletes section.
5300 Transferring EVV Systems Deletes section.
5400 Proprietary System Fraud, Waste and Abuse Deletes section.
6000 EVV Visit Transaction Updates text.
6100 EVV System Updates text.
7000 Clock In and Clock Out Methods Updates text.
7010 Manually Entered EVV Visits Updates text.
7020 Mobile Method Updates text.
7040 Alternative Device Updates text.
7050 Using Multiple Clock In and Clock Out Methods Updates text.
7060 EVV Services Delivered Outside the Member’s Home Updates text.
8000 Visit Maintenance Updates text.
8010 Required Visit Maintenance Updates text.
8020 Exceptions and Schedules Updates section title and text.
8050 Visit Maintenance Time Frame Updates text.
8060 Visit Maintenance Unlock Request Updates text.
8070 Visit Maintenance and Billing EVV Claims Updates text.
9000 EVV Reason Code Updates text.
10000 EVV Compliance Reviews Updates text.
10010 EVV Usage Reviews Updates text.
10020 EVV Landline Phone Verification Reviews Updates text.
10030 EVV Required Free Text Reviews Updates text.
10040 HHSC EVV Informal Reviews and MCO Disputes Updates text.
10050 EVV Formal Appeal of the Review Updates section title and text.
11000 Usage Updates text.
11010 EVV Usage Score Updates text.
11020 Manually Entered EVV Visit Transactions Updates section title and text.
11030 Rejected EVV Visit Transactions Updates section title and text.
11040 EVV Usage Reviews Updates section title and text.
11050 Compliance Deletes section
12230 Claims Match Result Codes Updates text.
14000 Non-EVV Services Updates text.
16070 CDS Complaints Updates CDS inbox.

22-3, Handbook Changes

Revision Notice 22-3; Effective June 1, 2022

The following change(s) were made:

SectionTitleChange
4600SchedulesUpdates text
4610Schedule TypesAdds new subsection
8100Visit Maintenance Reduction FeaturesUpdates text
16000EVV CDS Employer PoliciesAdds new subsection
16010CDS Option StakeholdersAdds new subsection
16020CDS Employer Steps Prior to Using an EVV SystemAdds new subsection
16030CDS Employer(s) Using an EVV SystemAdds new subsection
16040Failure to Use an EVV System in the CDS OptionAdds new subsection
16050CDS EVV ComplianceAdds new subsection
16060CDS Bonuses and OvertimeAdds new subsection
16070CDS ComplaintsAdds new subsection

22-2, Handbook Changes

Revision Notice 22-2; Effective March 1, 2022

The following change(s) were made:

Section Title Change
1600 Key Terms Updates text and adds new terminology
4000 EVV System and Setup Updates text
4120 EVV Proprietary Systems Updates text
4130 EVV Training Updates text
4200 EVV Training Requirements for FMSAs Updates text
4220 EVV Training Requirements for CDS Employers Updates text
4230 Training Requirements for Service Provider and CDS Employees Updates text
4240 Data Collection Adds web link and title of Form 1732
4400 Service Authorizations Updates text
4500 Transferring EVV Systems Updates text
4710 How to Transfer to an EVV Vendor in the State Vendor Pool Updates language
4720 How to Transfer to an EVV Vendor in the State Vendor Pool Updates title and language
4730 How to Transfer to an EVV Proprietary System Updates language
5000 EVV Proprietary System Updates language
5030 EVV Proprietary System Operator Responsibilities Updates language and includes new PSO approval paths
5040 EVV Proprietary System Onboarding Process Updates text
5050 EVV Proprietary System Operational Readiness Review Updates title, text and language
5060 Success or Failure of the Operational Readiness Review Updates title, text and language
5070 EVV Proprietary System General Operations Updates text and language
5100 Proprietary System Operator Compliance Reviews Updates title and text
5200 HHSC Cancellation of EVV Proprietary System Approval Updates text
5300 Transferring EVV Systems Updates text and language
5400 Proprietary System Fraud, Waste and Abuse Updates title, text and language
10010 EVV Usage Reviews Updates text and language
12100 Claims Submission Updates text and LTC FFS table
12230 Claims Match Result Codes Updates text and EVV04 description
13000 Reports Updates text
13010 EVV Portal Standard Reports Updates text and adds EVV CDS Employer Usage Report
13020 EVV System Standard Reports Updates text and adds EVV CDS Employer Usage Report
13040 EVV Portal Search Tools Updates TMHP EVV email address
15000 Fraud, Waste and Abuse Updates text and adds FMSAs and CDS employers
Appendices Appendices Updates text and adds FMSAs and CDS employers
  • Removes Appendix II, EVV CDS Employer Policy Handbook
  • Removes Appendix III, EVV Contact Information Guide
  • Updates Appendix II to “Historical Alerts and Archived Policies”
    • Adds 2015, 2016, 2017, 2018, 2019, 2020 and 2021 historical alerts and archived policies and guidance