About

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    The purpose of Complaint and Incident Intake is to provide efficient and effective services to all individuals and their family members by ensuring that their service options and complaints regarding the service delivery system are addressed in a timely manner.

    Topics: Reporting, Complaints, Safety

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    Texas Health and Human Services Commission has introduced a new portal under the Texas Unified Licensure Information Portal for complaints against any provider that is licensed or certified by Texas Health and Human Services that has broken the rules.

    Topics: Reporting, Complaints, Safety

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    How to report suspected abuse or neglect of people who are older or who have disabilities, as well as concerns about home health and hospice agencies and intermediate care facilities.

    Topics: Reporting, Complaints, Safety

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    You can report suspected abuse or neglect of people who are older or who have disabilities. You can also report care concerns about home health and hospice agencies and intermediate care facilities.

    Topics: Reporting, Complaints, Safety

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    The Office of the Ombudsman assists when a program's complaint process cannot or does not satisfactorily resolve the issue.

    Topics: Policy, Reporting, Complaints, Safety