Community Services Offices Volunteers

Often, the first encounter people have with Texas Health and Human Services (HHS) is through one of the many local offices across the state. In these offices, people can access information about HHS community services and obtain referrals for these services or services from other entities, based on the needs of the person.

Volunteers help make the process of receiving services more efficient by helping people complete applications, performing clerical duties, locating special-needs items, and serving as information and assistance representatives.

Some of the volunteer positions available include:

Case manager assistant

Case manager assistants help manage records so that services can be delivered in an efficient and timely manner.


  • Ability to communicate and work well with a variety of people
  • Ability to understand and follow instructions/directions
  • Ability to work independently and complete assigned tasks
  • Good reading/writing skills
  • Assurance of confidentiality


  • Assist in locating community resources and special needs items
  • Update the interest list and send out letters to those who cannot be reached
  • Make packets for the case manager to use when he or she makes home visits
  • File case records
  • Make phone calls to agencies when the provider does not show up for work
  • Keep logs of the case manager's caseloads
  • Make follow-up calls after complaint resolution
  • Verify paperwork is in order for changes and requests

Clerical assistant

Helps provide services or information in a timely and efficient manner to people who are looking for HHS services.


  • Willingness to meet and work with the public
  • Good written and verbal communication skills
  • Preferred typing skills
  • Willingness to perform routine office duties
  • Assurance of confidentiality


  • Type correspondence and reports
  • Maintain records and files
  • Distribute mail
  • Date stamp mail
  • Help people complete forms
  • Copy and collate materials for mail outs
  • Answer telephone and take messages
  • Ensure latest forms are being used and old forms are recycled
  • Greet people visiting the office
  • Make up reassessment/review packets and initial packets, file cases, complete travel forms, check scheduler for accuracy, send faxes, shred documents, etc.

Outreach specialist

Provides public education and promotes understanding of HHS programs and services.


  • Ability to learn agency programs and services
  • Good communication skills
  • Knowledge of video/VCR/sound and slide equipment


  • Serve as a volunteer resource person and advocate for all HHS programs
  • Provide approved program and service information to civic, church and community organizations
  • Show videos and sound slide shows about HHS programs to various groups
  • Distribute approved literature on programs
  • Assist with overall program awareness within specified communities

Supervisor assistant

Helps the unit supervisor screen, monitor and track applicant records to avoid delays in providing services.


  • Good communication skills
  • Ability to work independently and complete assigned tasks
  • Some computer experience
  • Assurance of confidentiality


  • Assist unit supervisor to monitor, track and document statistics
  • Help the unit supervisor with other tasks, as needed

How do I get started?

To begin volunteering at a community services office, you must first complete the volunteer application. Once employees in the local office have reviewed the completed application, you will be contacted to discuss the available opportunities.

What training will I receive?

All community services office volunteers are required to take the following computer-based training (CBT) courses. The material is designed to help you learn about HHS and better understand the people we serve. It should take about 20 minutes or less to complete each CBT.

There is a short test at the end of most of the CBTs that reviews the course materials. But don't worry — you can refer to the material in the CBT if you need to do so when answering the questions.

Once you have been assigned to an office, you will be given on-the-job training. For instance, you may be taught how DADS likes the phones answered, the filing system or detailed information about DADS programs.

Note: You may need to disable your browser's pop-up blocker for the course to work properly. (Some browsers call this "enabling" pop-ups.) You may have more than one pop-up blocker on your computer. Check for additional pop-up blockers on your "Tools" menu and on any additional toolbars, such as Google or Yahoo. ALL pop-up blockers must be disabled for this course to work. If disabling all your pop-up blockers doesn't work, try holding down the control key and clicking on your browser's refresh/reload icon to refresh your computer.